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I found the answer... you must download the audible books in high quality. The default is set to low quality, I guess to save space. Works fine now.
Sorry, there was a problem. Please try again later.Hi, we would be happy to help, but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can use the Ask form at https://kb-eu.sandisk.com/app/ask/ and there is also a phone number you can call available at https://www.sandisk.com/about/contact/customer-care.
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