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We would be happy to help however, it would be best to get in touch with our support team so that we can investigate the issue and provide you an appropriate resolution. Please submit a support ticket at https://support-en.wd.com/app/askweb.
Sorry, there was a problem. Please try again later.I have never has any of that kind of trouble, but if I did I would take it back to Best Buy and have them test it.
Sorry, there was a problem. Please try again later.
