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Hi Steve, we are sorry to hear you’re having trouble connecting your SanDisk Ultra Dual Drive Go to the host device. Please ensure your phone supports USB OTG and the USB-C port is clean. Try reconnecting after restarting your phone. You may also test the drive on another device or a computer. If the issue persists, you can open a ticket at (https://support-en.sandisk.com/app/askweb)
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