Questions & Answers

Q: QuestionIs this SanDisk flash drive backward compatible with older USB versions?

• A:Answer Yes, it is backward compatible with USB 3.0 and USB 2.0.

Q: QuestionWhat is the total storage capacity of this SanDisk drive?

• A:Answer This SanDisk drive has a storage capacity of 1TB.

Q: QuestionDoes this flash drive have a lanyard attachment?

• A:Answer Yes, the flash drive comes with a lanyard attachment.

Q: QuestionHow much does this flash drive weigh?

• A:Answer This flash drive weighs 0.11 ounces.

Q: QuestionWhich USB generation does this flash drive belong to?

• A:Answer This flash drive belongs to the USB 3.1 generation.

Q: QuestionSo is this a dual drive USB flash drive? As in I can plug this into either a USB-C port or a USB-A port on my computer?

Asked 1 year ago by Nate.

• A:Answer Hello, Please be informed that the Ultra Dual Drive Go flash drive with comes with USB Type-C and Type-A connectors. It seamlessly move content between your USB Type-C smartphone, tablets, and Mac and USB Type-A computers.

  Answered 1 year ago by SanDisk Team

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Q: QuestionWill this work with my Google Pixel 7 pro phone and Pixel tablet

Asked 1 year ago by DJP64.

• A:Answer Hello, Please be informed that the SanDisk – Ultra Dual Drive Go will work with the Google Pixel 7 Pro phone and Pixel tablet.

  Answered 1 year ago by SanDisk Team

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Q: QuestionWill this SanDisk Dual Drive work with Samsung Galaxy S24 phone?

Asked 1 month ago by Anonymous.

• A:Answer Hi, thank you for reaching out to us. Please know that the SanDisk Ultra Dual Drive Go 1TB USB Type-A/Type-C should be compatible with the Samsung Galaxy S24, as the phone supports USB Type-C and OTG functionality. It works with smartphones, tablets, and other USB‑C devices that support OTG.

  Answered 1 month ago by SanDisk Team

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Q: QuestionWould this flash drive be compatible with an iPad Pro 2020 model

Asked 1 year ago by Michael.

• A:Answer Hi Michael, Please know that SanDisk Ultra Dual Drive Go USB Type-A/USB Type-C is a plug-n-play Flash Drive that is compatible with USB Type-C devices (phones, laptops, and tablets) and works on iOS 10.0.2+, Android 11+, macOS v.10.9+, Windows 10+. We still recommend to contact the host device manufacturer support for more compatibility information.

  Answered 9 months ago by SanDisk Team

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Q: QuestionWill this work on Tesla Y model 2024?

Asked 1 year ago by Tesla.

• A:Answer Hello, Please note that we do not recommend using any Drives/ Memory Cards other than the SanDisk®️ High Endurance/ MAX Endurance Memory Cards, these are designed to be used with devices like Dashcams, Security/ Surveillance Devices and In-Car Recording Devices as these devices perform constant read and write operations while recording continuous videos. Please use a SanDisk®️ High Endurance/ MAX Endurance Memory Card with such device since these Memory Cards are specifically designed for constant Read/ Write Operations.

  Answered 1 year ago by SanDisk Team

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Q: Questionis an app required to use this flash drive with iphone 16?

Asked 3 weeks ago by elle.

• A:Answer Hi elle, This drive works directly with the native Files app(https://support-en.sandisk.com/app/answers/detailweb/a_id/50917) on iPhone 16, so you do not need to install any app to use the drive. If you have further queries, kindly connect with our technical support team at: https://support-en.sandisk.com/app/askweb

  Answered 3 weeks ago by SanDisk Team

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Q: QuestionWill this work to backup photos from an iPhone 15?

Asked 1 month ago by DocDir.

• A:Answer Hi, thank you for reaching out to us. Please note that the SanDisk Ultra Dual Drive Go USB Type C can work to backup photos from an iPhone 15, as it connects directly via the USB-C port. However, the SanDisk Memory Zone app isn’t supported for this drive on an iPhone, so you’ll need to transfer files using Apple’s Files app.

  Answered 3 weeks ago by SanDisk Team

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Q: QuestionJust purchased this drive and it is not recognized by my phone

Asked 2 months ago by Gift.

• A:Answer We are so sorry to hear about your experience. Please ensure the drive is firmly connected to your host device and your host device is fully updated. If the issue continues, please get in touch with the support team for further assistance by opening a ticket at (https://support-en.sandisk.com/app/askweb)

  Answered 2 months ago by SanDisk Team

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Q: QuestionIf i load movies into it from my HP laptop, can i connect it and watch those saved movies on my iPad pro?

Asked 3 months ago by KINGKALI.

• A:Answer Hi, thank you for reaching out to us. Please note that you can load movies onto the SanDisk Ultra Dual Drive Go flash drive from your HP laptop, then connect it to your iPad Pro using the USB-C connector. On iPad, you can access the drive using the built-in Files app, which will let you browse and play compatible movie formats directly.

  Answered 3 months ago by SanDisk Team

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Q: QuestionI just plugged into the port nothing is happening

Asked 3 months ago by Anonymous.

• A:Answer Sorry to hear about the trouble. Please ensure your device is fully updated and connect the drive directly to the port without using any adapter. This product is plug-and-play, so it should be recognized right away. If you need further assistance on this or any other SanDisk product, feel free to reach us at: https://support-en.sandisk.com/app/askweb

  Answered 3 months ago by SanDisk Team

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Q: QuestionHOW MANY MOVIES CAN I STORE HERE???

Asked 3 months ago by Anonymous.

• A:Answer Hi, thank you for reaching out to us. The SanDisk Ultra Dual Drive Go 1TB can store a large collection of movies. For example, if one HD movie is around 2–4GB in size, you could fit hundreds of them, while higher-quality Full HD or 4K movies (4–8GB each) would take up more space, so you’d store fewer. The number of stored files on a storage drive/device depends on the file size and quality.

  Answered 3 months ago by SanDisk Team

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Q: QuestionIs it compatible with iPhone 16 pro max

Asked 3 months ago by Todd.

• A:Answer Hi, thank you for contacting us. The SanDisk Ultra Dual Drive Go (USB‑C/USB‑A) is officially compatible with iPhone 16 Pro Max, iPhone 15 series, and newer iPhones that feature a USB-C port with USB‑3.0 or higher support. No adapter needed, just plug into the phone’s USB‑C port. To access and manage the files, we recommend using the Apple Files app.

  Answered 3 months ago by SanDisk Team

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Q: QuestionThis Flash Drive can reformat to exFAT format to do compatible both Windows and Apple?? I want to save photo and music data from Old Apple Computer and see and listen on Windows computer.

Asked 5 months ago by Y.

• A:Answer I did the reformat to exFat and now can transfer large files. Works with Windows, IPad, iPhone and Mac. I hope that helps. Btw I reformatted using windows format.

  Answered 5 months ago by ScottDVerified Purchase

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Q: QuestionI can’t seem to get my sandisk go drive to connect to mybohine

Asked 5 months ago by Steve.

• A:Answer Hi Steve, we are sorry to hear you’re having trouble connecting your SanDisk Ultra Dual Drive Go to the host device. Please ensure your phone supports USB OTG and the USB-C port is clean. Try reconnecting after restarting your phone. You may also test the drive on another device or a computer. If the issue persists, you can open a ticket at (https://support-en.sandisk.com/app/askweb)

  Answered 5 months ago by SanDisk Team

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