“I have purchased the SanDisk Ultra Dual Drive Go 1 TB, however, it will not fit my iPhone 16 Pro. Any suggestions?”

Asked by Giggles 3 months ago

Save $87

$246.99

1-1 of 1 Answer

Hi, thank you for connecting with us. The SanDisk Ultra Dual Drive Go uses USB-A and USB-C connectors, and while the iPhone 16 Pro supports USB-C, the phone’s case or port design can sometimes prevent a proper fit. We recommend removing any protective case and trying again. Also, please know the drive can be accessed using Apple's Files app. If the issue persists, please open a ticket at (https://support-en.sandisk.com/app/askweb) with some images showing how you are trying to connect the drive.
Answered by SanDisk Team 3 months ago
Sorry, there was a problem. Please try again later.