Questions & Answers

Name: Shark - AI Ultra 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, WiFi Connected - Black
Brand: Shark
SKU: 6514529
Price: 89.99 USD
Rating: 4.3 (408 reviews)

Shark - AI Ultra 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, WiFi Connected - Black

Model:: RV2620WD; |
SKU:: 6514529

User rating, 4.3 out of 5 stars with 408 reviews.

Highly rated by customers for:

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QuestionDoes this model connect to 5G internet? I have bought 2 so far that say they connect to 5G, but don't.
Asked 1 year ago by 5G.
- Answer This robot is designed to connect to 2.4GHz Wi-Fi.
  Answered 1 year ago by SharkNinja Product Expert
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QuestionCan you program it to vacuum monday, wednesday, friday and then mop on tuesdays and thursdays?
Asked 1 year ago by budrow.
- Answer You would schedule the vacuum everyday. On the days you want it to mop, add the water reservoir and pad.
  Answered 1 year ago by SharkNinja Product Expert
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QuestionWhat can this model do using alexa, i bought it and connected it and i can only turn it on at this point!
Asked 1 year ago by Alexa.
- Answer Here are the voice commands you can use with your Shark Robot: "Alexa, tell Shark to start cleaning." , "Alexa, tell Shark to pause my robot." , "Alexa, tell Shark to pause my bot." , "Alexa, tell Shark to send my robot to the dock." , "Alexa, tell Shark to send my bot to the dock." , "Alexa, tell Shark to find my robot."
  Answered 1 year ago by SharkNinja Product Expert
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QuestionWhat is its pressure suction?
Asked 1 year ago by Yelts.
- Answer We don't have this information to share.
  Answered 1 year ago by SharkNinja Product Expert
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QuestionWhat is error number 6 and 9? It lets me use sqepping but not mopping
Asked 2 years ago by Anonymous.
- Answer We're sorry to hear you're having trouble with your Shark - AI Ultra 2-in-1 Robot Vacuum & Mop. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-855-427-5125. Please have your Shark on hand at the time of your call. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
  Answered 2 years ago by SharkNinja Product Expert
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QuestionHow long does the battery last after a full charge
Asked 2 years ago by George.
- Answer Enough to do about 1500 square foot for a good month then it starts draining power and forgetting where it left off. Then it thinks it ended the job when it goes back to charge. Once you’re ready for the next job it will stroke out and start in the wrong place and adding new spaces onto a fully mapped home because it migrates the base for you. A decent battery life is the least of your worries.
  Answered 2 years ago by Soccermama
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QuestionIsnitveasy to program the mapping process. I’m not tech savvy
Asked 2 years ago by Mari.
- Answer Yes. The vacuum maps your house automatically from the connected app. During setup just push a button on your phone. Just prepare your area to be mapped as detailed during setup.
  Answered 2 years ago by DarrenA
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QuestionDoes it transition between mopping and vacuuming or do you set it for vacuum and then set it for mopping?
Asked 2 years ago by Anonymous.
- Answer It vacuums and mops at the same time. If you only want it to vacuum you just have to take the water reservoir off.
  Answered 2 years ago by user844244
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QuestionI have transitional pieces between rooms, will it go over those or stop thinking it's a wall?
Asked 2 years ago by Momma3.
- Answer I have thick carpet in areas of my wood floors that it hops over with no problem.
  Answered 2 years ago by DarrenA
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QuestionI have vinyl (laminate flooring). It has grooves that mud stains get in. Can this handle that?
Asked 2 years ago by Vinyllaminate.
- Answer No avoid it’s useless and you can’t return to Shark
  Answered 2 years ago by Janet
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QuestionHow is this different than the RV2402WD model?
Asked 2 years ago by Anonymous.
- Answer Sorry can not find any info on RV2402WD model to check diference
  Answered 2 years ago by JimFFBAZ
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QuestionDoes this model's app connect to 5G or only 2.4G
Asked 2 years ago by WiFi.
- Answer Hi there, the Shark robot is compatible only with a 2.4 GHz network. Best regards,
  Answered 2 years ago by SharkNinja Product Expert
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QuestionWill this vacuum climb over “bumps” like trim pieces between rooms?
Asked 2 years ago by Bpbucy.
- Answer Yes, it will clim over bumps and transitions
  Answered 2 years ago by user632875
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QuestionAfter mapping 1st floor how do I add another floor
Asked 2 years ago by Anonymous.
- Answer You can only add one floor to the map. If you want to clean a different floor, you need to pick up the vacuum and put it where you want it.
  Answered 2 years ago by user632875
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QuestionIs there a machine that goes from cleaning floors to vacuums carpets
Asked 2 years ago by Anonymous.
- Answer this Shark AI Ultra 2 vacuums my wood floors then when it encounters the carpet it just keeps vacuuming with no issues.
  Answered 2 years ago by DarrenA
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QuestionDoes it come with a manufacturer warranty?
Asked 2 years ago by Frea.
- Answer Yes. One year. But you’ll spend a solid two months with any issues and no you won’t get that time. And yes our replacement machine had the exact same issues
  Answered 2 years ago by Soccermama
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QuestionI have errors 4 what I must doing?
Asked 2 years ago by Anonymous.
- Answer We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
  Answered 2 years ago by Shark Support Team
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QuestionDo you have to have internet to use this?
Asked 2 years ago by Anonymous.
- Answer Only if you want to map your rooms
  Answered 2 years ago by RosieW
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QuestionCan it do a multi level home? I.E. store 2 different maps for the first and second floor?
Asked 2 years ago by Asimov.
- Answer Hi Asimov! The robot can only store one map for one level of your home. However, if you'd like to clean a different floor of your home you can manually move the robot to the area you'd like to clean and press 'Clean' on the top of the robot.
  Answered 2 years ago by SharkNinja Product Expert
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QuestionHow does this handle dog/cat feces ? Will it go around or over and spread ?
Asked 2 years ago by Anonymous.
- Answer I luckily have only had to deal with this problem once with my little puppy. It did not spread it but I did have to give my “Magic Mike” lol. A very good cleaning whelks and roller. You just want to make sure that’s not on the floor.
  Answered 2 years ago by Deee
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Showing 21-40 of 52 questions

Questions & Answers

Shark - AI Ultra 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, WiFi Connected - Black

Q: QuestionDoes this model connect to 5G internet? I have bought 2 so far that say they connect to 5G, but don't.

Q: QuestionCan you program it to vacuum monday, wednesday, friday and then mop on tuesdays and thursdays?

Q: QuestionWhat can this model do using alexa, i bought it and connected it and i can only turn it on at this point!

Q: QuestionWhat is its pressure suction?

Q: QuestionWhat is error number 6 and 9? It lets me use sqepping but not mopping

Q: QuestionHow long does the battery last after a full charge

Q: QuestionIsnitveasy to program the mapping process. I’m not tech savvy

Q: QuestionDoes it transition between mopping and vacuuming or do you set it for vacuum and then set it for mopping?

Q: QuestionI have transitional pieces between rooms, will it go over those or stop thinking it's a wall?

Q: QuestionI have vinyl (laminate flooring). It has grooves that mud stains get in. Can this handle that?

Q: QuestionHow is this different than the RV2402WD model?

Q: QuestionDoes this model's app connect to 5G or only 2.4G

Q: QuestionWill this vacuum climb over “bumps” like trim pieces between rooms?

Q: QuestionAfter mapping 1st floor how do I add another floor

Q: QuestionIs there a machine that goes from cleaning floors to vacuums carpets

Q: QuestionDoes it come with a manufacturer warranty?

Q: QuestionI have errors 4 what I must doing?

Q: QuestionDo you have to have internet to use this?

Q: QuestionCan it do a multi level home? I.E. store 2 different maps for the first and second floor?

Q: QuestionHow does this handle dog/cat feces ? Will it go around or over and spread ?

Most-viewed items

QuestionDoes this model connect to 5G internet? I have bought 2 so far that say they connect to 5G, but don't.

QuestionCan you program it to vacuum monday, wednesday, friday and then mop on tuesdays and thursdays?

QuestionWhat can this model do using alexa, i bought it and connected it and i can only turn it on at this point!

QuestionWhat is its pressure suction?

QuestionWhat is error number 6 and 9? It lets me use sqepping but not mopping

QuestionHow long does the battery last after a full charge

QuestionIsnitveasy to program the mapping process. I’m not tech savvy

QuestionDoes it transition between mopping and vacuuming or do you set it for vacuum and then set it for mopping?

QuestionI have transitional pieces between rooms, will it go over those or stop thinking it's a wall?

QuestionI have vinyl (laminate flooring). It has grooves that mud stains get in. Can this handle that?

QuestionHow is this different than the RV2402WD model?

QuestionDoes this model's app connect to 5G or only 2.4G

QuestionWill this vacuum climb over “bumps” like trim pieces between rooms?

QuestionAfter mapping 1st floor how do I add another floor

QuestionIs there a machine that goes from cleaning floors to vacuums carpets

QuestionDoes it come with a manufacturer warranty?

QuestionI have errors 4 what I must doing?

QuestionDo you have to have internet to use this?

QuestionCan it do a multi level home? I.E. store 2 different maps for the first and second floor?

QuestionHow does this handle dog/cat feces ? Will it go around or over and spread ?