A:AnswerThe replacement charger is available for purchase under SKU XBCHGX140. If you need any assistance placing your order, please don't hesitate to contact our Customer Service team at 1-855-427-5127. Our agents are available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.
A:AnswerThe main attachment should release by pressing the attachment release button located near the connection point, then gently pulling the attachment away. If it feels stuck, ensure the unit is powered off and try applying steady, even pressure.
A:AnswerThe Shark Pet vacuum is designed to clean dust and debris across floors and above-floor areas, featuring multiple cleaning modes and accessories for hard-to-reach spots.
A:AnswerThe Shark Pet vacuum is designed to help you clean hard-to-reach areas, such as under sofas and beds. You can adjust the wand to a lower angle, and the brush roll will engage when both the vacuum and wand are tilted back.
A:AnswerWe're truly sorry to hear that the dust cup clip broke, and we understand how stressful this can be. A replacement can be purchased at retailers using the part number 599FJ161. If you need any assistance, please feel free to contact us at 1-855-427-5127, available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.
A:AnswerThe Shark Pet Cordless vacuum is built to handle pet hair, featuring a Pet Multi-Tool and brush roll for effective pickup on floors and upholstery. Its carpet and boost modes add extra power for stubborn hair, while the self-cleaning brush roll helps prevent hair wrap.
A:AnswerThe Shark Pet cordless vacuum supports suction-only cleaning for added versatility. By detaching the wand, you can use the handheld for above-floor tasks, and by turning the vacuum off to disengage the brush roll, suction becomes the primary cleaning function.
A:AnswerWe understand how important it is to have convenient storage for attachments on your Pet Cordless, and your comments will be shared with our internal team to help improve future designs. We truly value your input and hope you’ll choose us again in the future.
A:AnswerThe “On” switch is a sliding power switch located on the handheld unit, near the top of the handle. To turn the vacuum on, slide the switch down to the desired cleaning mode (Bare Floor or Carpet). Sliding the switch back to the top turns the unit off.
A:AnswerWe're truly disappointed to hear that your Shark Pet vacuum is generating a loud noise, and we understand the frustration when it's brand-new. We'd like to look into this matter further, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.
A:AnswerYes, the Pet Vacuum will work in Argentina. As a cordless device, it uses a removable battery charged via an external power adapter, not by plugging the vacuum directly into the wall. You only need a simple plug adapter to fit Argentina’s type I (three-pin) outlets.
A:AnswerNo, your Shark Cordless Vacuum will not damage your vinyl floors. This vacuum is designed to work safely on multiple floor types including vinyl.
