A:AnswerIt does not come with the caddy, of which i was disappointed. Did not understand why they showed a picture of it, and not be included. My first one did, and still use it. It comes with a small brush, slanted end nozzle, large attachment for slick floors, and small attachment for furniture. A special attachment with a roller for getting pet hair ect. off. And of course the large power head for carpet. I do love this vac, and given the choice of a dyson or this particular model shark, i will take this hands down!!!!
model # NV501
A:AnswerHello,
We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
A:AnswerYes you can go on their website and go to customer service if you need a replacement belt but I've had mine for almost four years and I'm pretty rough with it especially with the animals that I have and I've never had to replace one it still works like the first day I bought it
A:AnswerHello Tracy,
We do not recommend using any attachments that are not meant for Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum. Where they have not been tested, we cannot guarantee that they will work correctly.
We hope this information helps.
The Customer Support Team
A:AnswerBrenda,
Thank you for your question, but this a very loaded one. Please contact one of our product specialists at Shark for more information. They can be reached at 1-800-798-7398.
Best Regards,
Customer Service Team
A:AnswerHello Gusht,
We are very sorry to inform you that we do not have a decibel reading for the Shark® Rotator® Professional Lift-Away® HEPA Bagless 2-in-1 Upright Vacuum. With this being said, this vacuum has a 1200 Watt, 10 Amp motor.
We hope this information helps.
The Customer Support Team
A:AnswerYou don't Get it out or atleast i havent needed to there is two little slats that hold the hose in place you have to turn them with a coin and it opens better . make sure to uae scissors if you have hair on the roller and you can also pull any other debri if you see any.
