“New vertex duoclean. Wand lights not working. Sent out new hose and wand unit. Still won't work. Old apex duoclean wand works.?”

1-2 of 2 Answers

• There are no lights on the wand. Only on the front roller.

  Answered by user401073 3 years ago

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• We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered by Shark Support Team 3 years ago

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