“Just bought one of these from Bed Bath & Beyond. Got it home and cannot figure out how to turn it on. It looks like the button is at the top of the handle but when I press it, nothing happens. Is there something else? It is plugged in, lol.”

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• Press harder.

  Answered by Anonymous 2 years ago

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• We would like to let you know that the power button is on the handle. Since you are having an issue with the unit no turning on we would recommend removing the hose from the back of the unit and then reattch it making sure you are hearing an audible click. Then try powering on the unit. If this does not work we invite you to reach out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered by Shark Support Team 2 years ago

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