“When I start to vacuum the roller spins for a second then stops, and an orange light turns on and it won’t vacuum. I’ve looked under the roller, there is nothing jammed, it’s clean. How can I fix this?”
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We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-855-427-5127 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
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