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Hi Lisa, if the glass tray is positioned properly in the microwave, rattling is unlikely. The roller guide should be placed inside the microwave first and then the glass tray on top. Please ensure that the grooves of the glass tray align with the coupler in the middle of the microwave. You may refer to page 27 of the manual for an image displaying this. A link to the manual is below: https://files.sharpusa.com/Downloads/ForHome/HomeAppliances/MicrowaveOvens/Manuals/SHARP_SMC1139FS_OM.pdf
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