A:AnswerHi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro mini. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!
A:AnswerHi there- Shokz here! All Shokz come with a two-year warranty. You can file a claim if you experience a manufacturer defect in the first two years. Your warranty covers manufacturer defects. It does not cover abuse, misuse, loss, or theft. Your warranty begins with your purchase date. If you ever need to submit a claim, please visit our website directly to submit a warranty claim for your Shokz so you can receive a replacement pair.
Both earbuds on the Shokz OpenFit 2+ contain microphones for phone calls. They are equipped with a total of 4 noise-canceling microphones (two in each earbud) that utilize AI-powered beamforming to isolate your voice and filter out background noise for clear, high-quality conversations.
Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHi there- Shokz here! If a Refurbished pair of Shokz were purchased, they have a one-year warranty :) Please visit our Shokz site or reach out to our Customer Happiness Team if you have any other questions. Thank you.
A:AnswerHello- Shokz here! While these are not hearing aids, you can use Shokz OpenRun Pro Mini for hearing assistance outdoors by pairing them with your phone and using a hearing aid app like Petralex or Ear Spy, which turns your phone's mic into a sound amplifier for direct audio to the headphones, bypassing the ear canal for clarity, especially helpful if you have conductive hearing loss, but remember they aren't direct hearing aid replacements. Please reach out to our Customer Happiness Team if you have any other questions. Thank you.
A:AnswerThat depends on your level of Spanish.
But if you mean if the earbuds will live translate the conversation, the answer is no. Google Translate software has recently started pushing live translation to some phone models. The Google Translate software can do the translation and you can hear the translations in your earbuds.
A:AnswerHello- Shokz here! Shokz OpenFit 2+ uses Physical Buttons (for music/calls/volume) and Touch Areas (for audio/call management), with functions like single-click play/pause/answer/end, double-click next/reject, triple-click previous, and long-press volume control; you can turn them off by placing them in the case and closing the lid, but there isn't a dedicated "off" button outside the case, while "more" functions involve personalization via the Shokz App for custom commands and settings. The User manual can be found on our Shokz website that shows all of the features and functions of your Shokz :) Please reach out to our Customer Happiness Team if you have any other questions. Thank you.
A:AnswerHello- Shokz here! To use Siri with your Shokz OpenFit 2, you must first activate the feature in the Shokz app by customizing the touch controls to enable the voice assistant. Once enabled, you can activate Siri by long-pressing the touch area on either earbud until you hear the voice assistant prompt. Please reach out to our Customer Happiness Team if you have any questions. Thank you!
A:AnswerHi there- Shokz here! Yes, the OpenFit 2+ does pair easily with Apple products :) Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHi there- Shokz here! We recommend wiping down your headphones with a soft, dry cloth after wear or after a workout. This will ensure you receive the best and longest use out of them.
If you’ve gone on a particularly grueling run that day and feel like you need a little more heavy-duty cleaning, feel free to wipe your Shokz down with a damp cloth. Just make sure to dry them again after you’re done, and no model should be plugged into the charger when wet.
*Please avoid using disposable alcohol pads on your Shokz headphones, as those chemicals can impact the waterproofing of your headphones.* Reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHi Sandy- Shokz here! There is typically a setting on the phone that allows for text messages to be read aloud. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHello Steve- Shokz here! Yes, technically they will pair with gaming systems (i.e., PlayStation, Xbox, etc.) but we don’t recommend it because the lag is significant and would impact gameplay, overall.
The PS5 does not support direct pairing with any Bluetooth headphones for audio output. To enable the connection, you need to use a compatible Bluetooth adapter, and plug the adapter into the PS5's USB port. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHi there- Shokz here! Yes, the OpenRun Pro connects through Bluetooth allowing you to stream from your device with apps such as Apple Music, Spotify and Youtube. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHi Dave-Shokz here! Yes, the OpenRun Pro Mini do work while using a fire stick. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHello- Shokz here! Yes, the OpenRun Pro mini have a Dual Noise-Canceling Mic. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
![Sure, here is the corrected and grouped text from the image:
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**SHOKZ OPENFIT 2+**
- **Dolby Audio**
- **User Guide**
- **WARRANTY CARD**
- Your product is under 2-year warranty.
- For US/CA: [Warranty Information]
- For other regions: [Warranty Information]
- The card is necessary for future reference.
- **Shokz App**
- Download the Shokz App for your Shokz product.
- Available on Google Play and App Store.
- **SN: [Serial Number]**
---
**Additional Text:**
- **SHOKZ OPENFIT 2+**
- **User Guide**
- **WARRANTY CARD**
- **Shokz App**
- **SN: [Serial Number]**
---
**Note:** Some text is partially obscured or unclear, so it's represented as placeholders (e.g., [Warranty Information]).](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/9fd3d422-cd51-40b1-817e-7b22c38b3f7f.jpg)
