A:AnswerHello- Shokz here! Due to technical issues, we are unable to replace one earbud at this time. We sincerely apologize for any inconvenience this may cause. Please reach out to our Customer Happiness if you have any other questions. Thanks!
A:AnswerI’m running all the time at work in and out of the truck as a delivery driver and I’ve never had em fall out, wore em in the rain too and so far so good
A:AnswerI heard my own recording from the earphones and noticed a little portion of voice getting robotized. Thats when the call quality is dropping and signal issues I believe. They are yet to be tested on wifi calling. If its a crowded environment, it fails drastically.
A:AnswerHi there- Shokz here! The Shokz OpenFit headphones do not natively announce or automatically read incoming text messages aloud by themselves. However, you can use your phone's voice assistant (Siri or Google Assistant) by holding the touch area for 2–3 seconds to ask, "Read my last message". Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHi there- Shokz here! We have a two-year warranty on all Shokz. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
A:AnswerHi there- Shokz here! When using for the first time: Open the charging case to immediately enter Bluetooth pairing mode, with the indicator lights in the case flashing orange and green.
For subsequent pairings:
1. Place both earbuds into the charging case;
2. Press and hold the touch area of the earbuds with two fingers simultaneously until the indicator lights flash orange and green, which indicates the earbuds have en- tered pairing mode;
3. Enable the Bluetooth function and select
"OpenFit by Shokz." The device will display the successful pairing when complete.
Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHi Peggy- Shokz here! Our headphones are not hearing devices; however we do have customers who use them to assist with hearing, usually by pairing the headphones to their phone and accessing a hearing aid app like Petralex, Ear Spy, Ear Trumpet, or Hear You Now. These apps use the mic on the phone to pick up surrounding sound and transmit it through the headphones. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHello- Shokz here! Yes, the OpenFit can be used with voice assistant. To customize the touch controls please use the Shokz app to activate this feature; by default, it's not set to voice assistant, and you can usually access it by pressing and holding the touch area on the earbuds to activate it. You can also adjust your phone's accessibility settings to set up "Hey Siri" or "Hey Google". Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHi there- Shokz here! To initiate a phone call using these earbuds, it is required to update the phone settings to allow voice commands or voice calling features. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHi there- Shokz here! Yes, the OpenFit is compatible with most Bluetooth devices, including the Galaxy S15. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHi John - Shokz here! We're sorry to hear you are experiencing issues with your OpenFit. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!
A:AnswerHello- Shokz here! Yes, the OpenFit does work with the iPhone 16 pro max and most Bluetooth compatible devices. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHi there- Shokz here! True wireless is a technology that allows audio devices to connect to other devices without the need for cables. Please reach out to our Customer Happiness Team if you have any other questions :) Thanks!
