1-2 of 2 Answers
Maybe your two pieces are too far apart, or your battery needs replacing.
Sorry, there was a problem. Please try again later.Sounds like your Entry Sensor is not properly detecting its magnet. Check out our Help Center page here for troubleshooting. https://support.simplisafe.com/articles/entry-sensor/why-is-my-entry-sensor-shown-as-open-when-my-door-is-closed/63447eba013ba90af0bce6f9
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