“I recently installed a honeywell lyric and it will not connect to my wifi and I can't connect to the app. Can the GeeK squad fix that?”
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Since you asked this question a few years ago, I'm sure you've since resolved the issue. However, I will try to answer for the person reading this question, because they are having the same problem. The answer is rather easy. But the explanation is quite complex. In short, you must split your dual router. Now for the long answer... The smart devices, whether they are thermostats, outlets, switches, etc., require a 2.4GHz network. Most wireless routers are duel systems that broadcast 2.4GHz and 5rGHz simultaneously. Your more advanced devices like your phone, tablet, or laptop can run on either network and detect which network is more efficient. Unfortunately, this is not an option for the thermostats, outlets, or switches. The router MUST be separated. Meaning, if your wi-fi network only shows one network, and your thermostat won't connect or stay connected, it's trying to connect to the 5GHz network, because it's a faster network. Then your thermostat gets confused. You will have to go into your router settings and establish separate names and passwords for the 2.4GHz and 5GHz networks. I strongly suggest you call your internet service provider or the manufacturer of your router. They will almost always walk you through the steps over the phone. Or do an internet search, "How do I separate my 2.4 and 5.0 wi-fi?" Once you have accomplished this, you can connect your thermostat to the 2.4GHz network and it should work perfectly. HOWEVER, now you must re-enter the new network and password to ALL affected devices (i.e. phones, laptops, tablets, cable boxes, etc.) And now your devices won't be able to take advantage of the benefits of dual bands. Hopefully, the manufacturers will realize the inconvenience their products are causing with all the other devices and develop a system that can use both 2.4GHz as well as 5GHz.
Sorry, there was a problem. Please try again later.These new thermostats have so many functions that I think a member of the Geek Squad is well worth the money to have it installed. They installed ours and it was expensive because we live 2 hours from them, but it was worth EVERY dime!! Hope you decide to call them!!
Sorry, there was a problem. Please try again later.If Best Buy sells the honeywell lyric, I see no reason why the Geek Squad cannot help you.
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