Customer Ratings & Reviews

I wish I could say I got great service, but there were several issues. My first appointment got canceled with no explanation and for the second appointment I made, the technician never called to confirm. I called Best Buy and ended up speaking with someone from a whole other continent who had no explanation other than to say they tried to reach me in fact they did not. Best Buy local did try to make it right by sending out a technician. However he was out of his area of expertise in installing my AC Thermostat and blew out the fuse on the AC. I had to call my AC company to come out and fix the blown fuse and install the thermostat properly. Again, Best Buy made it right by filing a damage report and they say they will be reimbursing me for having to bring out an AC repair man. All in all it was a very long and frustrating day.

Excellent price to install and delivery for the price under 200$ dollars if you have Honeywell and want up grade this the one with WIFI .

Turns out it would not of been that difficult for me to do it myself but it’s always nice to have an expert set things up for you. He wasn’t very talkative and could not answer the questions I asked but I think that’s because it was not someone from geek squad but a different company unrelated to Best Buy. That’s why I still give it five stars because there installs are worth it if you have the total tech membership. This guy just wasn’t as good as the guys that did all of my other installs.

The Geek Squad installed the Nest thermostat and about two weeks later, it went completely out. I requested they come back asap because I have a sick wife who needed the heat. They said the soonest was 3 days - so we were in the cold 4 days. The 2nd Geek said the reason the Nest failed was there was no C wire connection and that the don’t install C wire. I called an electrician and he said the C wire is there! and fixed the problem in less than an hour. I was mad my wife was w/o heat for 4 days and could have caught something. Please refund my initial installation fee and provide me Geek squad membership to compensate. That’s the least you can do. I will follow up if I don’t hear back.

The Geek Squad agent called to say he was on his way and arrived on time. He installed the smart thermostat, downloaded the app to my cell phone and set up both the thermostat and app for me. He also set up the smart sensor and made sure everything was connected to the Internet. He was very knowledgeable and efficient.

The agent installed my Nest Thermostat. He was very professional, quick and pleasant to speak with. I liked that he assessed everything before starting the job, instead of just jumping into blindsided. He was very knowledgeable about the unit and even showed me how to use it.

The agent was very knowledgeable about different subjects thats i asked him about. He was quick at installing my Google thermostat.

The installation tech was very friendly but only able to install the downstairs theromstat. I notified my Best Buy customer care representative. He was looking into it but i never heard back. The thermostat is sitting in my upstairs bonus room, the pieces on a banister. It appeared the tech also damaged on of the installation components which i also conveyed to the customer care Rep. I'm disappointed at the lack of follow up having spent several thousand dollars with Best Buy over the past 12 months.

The agents installed a smart thermostat which was a little more complicated then first thought. They plowed through it and were very analytical. They kept at it and succeeded.

The Geek technician came to my home within 24 hours of the request. He was prompt, competent, amiable. Perfect job! The Nest thermostat is working perfectly and I can monitor it from anywhere, sparing on energy consumption or preparing the home for my return with the proper temperature . Good job!

The agent was friendly and highly knowledgeable with the thermostat and installation. Went above and beyond with the calibration and made sure everything was running smoothly.

Two very pleasant and friendly gentlemen just left my house after installing the Ecobee3 smart thermostat. They were very professional and I an so happy I decided to have this install done professionally. They took the time needed to make sure it was working, explain how it runs and cleaned up after. I definitely recommend and will use them again.

I wish i could give zero stars. The guy came out and installed my thermostat, was having trouble with it working. Then said its working took a picture that the thermostat was on. Went to go turn my A/C down like i do every night and nothing but HOT air comes out. Not only am i still not getting someone out here to fix it right away i have been hung up and lied to almost every step of the way. I live in Texas where the day got up to 100 degrees one day and 93 today. Also, There are no supervisors to ever talk to.

Geek Squad installed, programmed & demonstrated everything that we needed to know to get the most use & value of our Google Nest Smart Thermostat

The tech was very knowledgeable. There were a few things that are native to specific hvac manufacturers that he was aware of and compensated in the installation. Professional and clean. Well done.

Thermostat was installed timely. No complaints. I love tge Nest Thermostat! I can adjust from my phone.

Amazing performance installation Wyze Thermostat. Have two installed and the customer service was great. They sent out actual Geek Squad team members

Great thermostat and what I like about this one that it has wifi and lights up

They install went perfect. Excellent service and great professionalism. Better than what i was expecting

Expensive considering I had to rewire both thermostats for my heat to work. Also they arrived with to install two and They only had one thermostat with them. Partly my fault as somehow I only ordered one yet I don’t know how they don’t sort that out knowing they’re coming to install two when they only have one in their possession. If you have them install test your AC and your heat before they leave. They wired both thermostats as if I had an outdoor heat pump system which in New England would be pretty rare. I spent probably a couple of hours trying to troubleshoot. I finally disconnected the power and looked up videos on wiring and was finally able to rewire both thermostats so that they work properly. Otherwise my heat would not come on. It was frustrating.