DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

The installers fell short of desired placement of some camera locations because of inability to run cables to certain points from inside my attic. Unnecessary holes were drilled. The few hours job turned out to be a two-day ordeal for completion. This was a costly installation of my video security system. This is a newer home and has a fire suppression sprinkler system. The installer jarred the sprinkler piping causing a cover plate to fall and break on the floor. Not only that, now the pressure in the sprinkler system has fallen to 88PSI where it used to average around 135PSI. The fire spray cover had to be replaced and the installers left dirty fingerprints on the ceiling when trying to reconnect it. For Best Buy I would suggest making it necessary for the installers or agents to do a thorough pre-inspection of the property to include the attic to ensure that the job is properly completed thereby ensuring customer satisfaction, because an unnecessary hole was drilled in the house eave that could not be used, A hole was cut into my studio wall for a cable termination point that they could not complete, and several cables runs had to be redone because some cables were cut too short to reach the locations where the cameras were to be placed. Also, a video doorbell was to be installed but problems were encountered, and the video doorbell job was not completed and there are now new drill holes in my stucco wall where the doorbell camera didn't get placed.

My overall experience with the DVR installers was okay, not great. Unfortunately, the installer had issues and had to take 2 days to install my cameras. While installing the cabling, the installer drilled straight through my ceiling drywall in my laundry room. I was very upset, but the installer reassured me that he would fix the mistake. Towards the end of the install, the installer made multiple holes in the ceiling in another spot - I assume trying to find out where he was in the attic... kind of embarrassing for him and upsetting for me because my ceiling was damaged. He again, promised to fix the mistakes. Finally, he finished the installation, and aside from the damage, everything worked great. He started the process with BestBuy to fix the damage. I later heard from some random company that claimed to be the BestBuy damage reimbursement claim provider, but after reaching out for help on filling out the incredibly difficult application - I was ignored. I still cannot get a hold of the company. I am left with further damage to my attic platform and wall header as you can see from my pictures. Pretty terrible experience, I do not recommend. Do not think that you are getting a BestBuy employee to do your install, the installer and his crew who did my install were literally roofers hired by BestBuy. What a joke.

The tech that installed the cameras was ok. We have a prewired system that was built into our new home with spots for all the cameras already there. He hung the cameras not in those places so now we have all the face plates showing on our house-see picture. He also set the time wrong and I dont know how to fix it...

I am beyond overwhelmed, disappointed and disgusted with Best Buy's disrespect towards the disabled population, especially Zebras like me. The Besy Buy Geek Squad, the management team specifically the manager Alex who works at the Union Square store have been very disrespectful, biased in respecting as well as accommodating my severe allergy to alcohol based products and other need disability accommodations. Best Buy and its staff has not complied with the promised accommodations and/or repairs they agreed both verbally and in writting to upheld. As advised and requested by Best Buy geek squad, store sales asssociates, managers and corporate staff I visted the 3 stores that were suggested in hopes to finally resolve the pending issues. Below are the Best Buy s 3 locations I visited in reference to this issue: First, The Union Square location that I have visited numerous times since June 2019 last visit to this store was April 25, 2023. Secondly, the Long Island City location my last and only vist to this store was January 31, 2023. And Third the Broadway/Layfette location last visted this store on March 30 ,2023. Although I overly expressed, showed documentation to all locations, as well as some of the Best Buy staff personally witnessing some of abuse by home health aides and/or my next door neighbor during visit to my home, me showing camera footage of the abus, as well as me explaining the need of the surveillance cameras working properly to protect my safety and wellbeing..., its all been a waste of my time and energy. Best Buy and its staff has and continuous to lie to me, has incorrectly scheduled the return/exchange, the export of data from the DVR and the unistall and reinstall since 2019. Best Buy doesn't care and continues to place me at risk with no concern for my safety or well-being. The only staff member that has done his best to help me and has been respectful of me has been Michael Lebron. However, once the issues were above his scope of practice and paid grade Michael had to past my issues and concenrs on to his upper management. Since Michael past it on to this upper management team its been a nothing but empty promises, lies, wasted time/money, and many disrespectful and discriminatory assumptions made by Best Buy staff about me. Although I have shown all my receipts, documentation and have complied with EVERYTHING requested by the Best Buy team members, Best Buy has failed to schedule the job correctly for its third parties to repair or complete. As a result numerous of incorrect appointments have been scheduled by Best Buy team members that resulted in being canceleld by the third party or geek squad since July of 2019. I have been promised numerous of times during several recorded phone conversations with Best Buy Geek squad, corporate as well in person by the staff at store locations mentionedthat these issues would be handled and resolved. I have been patiently waited for a resolution and call from Rafael who stated he would call and email me by Saturday, April 29, 2023. My many attempts with the Best Buy staff members has not resolved nor replaced the defective Swann Surveillance DVR 6 Camera System and/or installed the other camera that I paid for separately... Although I have been advoiding filing ADA, Better Business Bureau, 311 complaints or taking any legal against Best Buy I will be left no choice but to contact all of them if this problem is not properly addressed and resolved by or before the end of May 2023.

Did not go well at all. At points it felt like i was being hustled. The technician arrived more than 1hr late outside the allotted time. I was told the wires that come with the package was too short and i needed longer wires. Which could be provided by them at a cost of 1dollar a foot. Bare in mind...i had 60feet wires but was told i needed 100ft runs of wire. I thought that price point was way off so i checked online and saw 4, 100ft wires of the exact type and brand for 25 dollars. I went and got the longer wires myself. At the point of returning with new wires, i was told they charge 40 dollars per foot over 60feet runs of wire. At this point i was getting frustrated and asked to speak to the technician's boss as none of this was explained to me when i purchased cameras and paid for geek squad membership from best buy. While speaking to the boss. He mentioned that this was their policy and any "beef" i have i should take it up with best buy. I am not a "beef" type of guy by the way. Long story short i have an eye sore of excess runs of wires in my living room and one camera position incorrectly to where at night i am only seeing the wall that the camera is mounted on.