Networked Audio Device Setup
Customers are saying
Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.
Initial evaluation and consultation
When we arrive at your home, we'll evaluate the service area and discuss the scope of work to ensure that the services you purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Delivery and unboxing
Your service includes delivery to a location serviced by an elevator or up to the third floor. After delivery, we’ll unbox your networked audio player or speaker and prepare for the next steps of the installation service.
Configuring your TV
We’ll complete your smart TV’s initial software configuration process so it’s ready for us complete your service.
Placement on existing furniture
Based on the room layout and your desired audio experience, we’ll recommend the optimal placement for your player or speaker and set it up on an existing stand or shelf.
Connecting to your home network
We'll add the system to your existing wireless network and perform the necessary software or firmware updates.
Programming the audio platform
Using your phone, tablet or computer, we’ll install the networked audio ecosystem and ensure the best settings are adjusted for your space and your player or speaker. If applicable, we’ll assist in tuning a networked audio speaker for the best sound.
Configuring your subscriptions and accounts
Once your tech is connected to the network, we'll configure up to two smart streaming services as needed (Spotify, Apple Music, etc.) and help you set up your associated user accounts.
Neatly dress visible cables
We'll make sure that all wires and cables are neatly dressed and that wire ties are used when necessary.
System demo and answers
Once the services are completed, we’ll perform a system demo to show you the features and benefits of your new technology. We’ll answer any questions you may have and discuss additional solutions that could enhance your audio experience.
Cleaning up and removing packaging
After the installation, we'll clean up the work area and remove any packaging you don’t need.
- BrandGeek Squad®Product NameNetworked Audio Device SetupEstimated Time to Complete Service50 minutesWorkmanship WarrantyWe stand behind our services and repairs with a 90-day workmanship warranty.UPC400049960851BSINJCQ6QC59YJ
Reviews
Rating 4.6 out of 5 stars with 1145 reviews
- Overall Performance (127)
- Installation (58)
- Knowledge (34)
- Ease of use (33)
- Professionalism (28)
- Sonos App (3)
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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You can experience music throughout your home when you choose our networked audio device installation service. Enjoy time savings and convenience by having our installers set up your networked audio devices, such as Sonos or Heos. If needed, we’ll complete any initial software configurations your TV might need so it can be ready for us to complete your service. We’ll install and program the audio platform/application on a compatible phone, tablet or computer, connect the system to your network, and complete updates. We’ll also adjust the audio settings to be tailored to your space while utilizing built-in tuning software when available. Then, we’ll help you set up your user account and configure up to two streaming services like Spotify or Apple Music. After the setup is finished, we’ll demonstrate your new technology and make sure you know how to use it. Finally, we’ll ensure that all wires and cables are neatly dressed and the workspace is clean when we finish. Best Buy’s networked audio services are backed by a 90-day limited workmanship warranty.

Save yourself some time and leave the hassle of user manuals and menu options to us. Enjoy the convenience of our expert installers setting up your AV receiver or processor. If needed, we’ll complete any initial software configurations your TV might need so it can be ready for us to complete your service. We’ll configure the receiver and all your audio and video components, connect your speakers and ensure the system is set up for the best possible audio experience. We’ll also connect these devices to your existing network, complete necessary updates and configure up to two streaming services like Spotify or Apple Music. In addition, we’ll program the remotes that come with your equipment and consolidate controls when possible. After the setup is finished, we’ll demonstrate your new technology and make sure you know how to use it. Finally, we’ll ensure that all wires and cables are neatly dressed and the workspace is clean when we finish. Best Buy’s home theater services are backed by a 90-day limited workmanship warranty.

Moving into or out of a home with smart home technology? We can reset up to 10 devices of all types (TVs, smart thermostats, monitoring systems, etc.), so you don't have to worry about a different owner being able to get access. Do you just need a fresh start with some of your devices? We can get them back to square one, even if you didn't purchase them at Best Buy.

We’ll do the heavy lifting and save you time and hassle. Enjoy the convenience of our installers quickly and professionally mounting your TV to the wall or a piece of compatible furniture, giving it a clean look without all the cables. We can make recommendations on placement for the best viewing experience of your TV. For properly-rated, non-powered cables, we'll conceal them within the wall in a single stud bay or on the wall’s surface. If we're extending power cables, we’ll make sure an approved extension kit, which is sold separately, meets your desired mounting height requirements. Then, we’ll install the outlet portion of the kit inside the drywall, run the in-wall-rated jumper cable inside the single wall stud bay and install the receptacle portion of the kit near an existing power outlet. Then, we’ll power on the TV to ensure it powers on and works properly. Finally, we’ll ensure all wires and cables are neatly dressed, and the workspace is clean when we finish. Best Buy’s TV services are backed by a 90-day limited workmanship warranty.
| Pros for Networked Audio Device Setup | |||
|---|---|---|---|
| Overall Performance, Installation, Knowledge, Ease of use, Professionalism | Overall Performance, Installation, Knowledge, Ease of use, Professionalism | Professionalism, Knowledge, Ease of use, Overall Performance, Service | Mounting Quality, Wire Concealment |
| Cons for Networked Audio Device Setup | |||
| Sonos App | Receiver, Subwoofer | Battery Life, Camera, Sound Bar | There were no cons for this product— |












