Q: What if there are obstacles like railings or wall hangings blocking the appliance removal?

A: The haul-away service does not include the removal of obstacles. You would be responsible for clearing the path for the appliance removal.

Q: Does the haul-away service require me to disconnect the old appliance?

A: Yes, units that are not being directly replaced by Geek Squad must be disconnected prior to the arrival of the haul-away team.

Q: What does this haul-away service include?

A: This service includes the haul-away of one unwanted unit located on or below the 3rd floor or any level accessible by a functioning elevator.

Q: Can Geek Squad remove my old appliance if it's located on the 4th floor?

A: The haul-away service covers appliances on or below the 3rd floor or any level accessible by a functioning elevator. You would need to contact Geek Squad directly to inquire about haul-away from the 4th floor.

Q: How do I cancel my haul away service?

A: Unless one can uninstall appliance and remove it from existing location before service people arrive, there is no way to do this. This has become a moneymaking thing for Best Buy if one is not interested in haulaway. I've found their telephone services difficult to deal with and so go into store again for torder changes. If you live close by as I do it is a minor inconvenience.

Q: I purchased the haul away service for my old refrigerator I would like to know if they will just put it in my basement instead.

A: Haul away service will relocate old appliance at your direction.

Q: Do they remove it from the cabinet? And disconnect it??

A: Yes they do wherever and whatever you say...in your house

Q: Best buy had to take doors off old refrigerator to get it in the house. Will they do this to remove the old one? Will they remove new refrigerator doors to get new one in? We requested delivery and haul away.

A: Don't believe anything written here. Best Buy does NOT or WILL NOT remove anything to get your appliances in or out your home, even if you paid for the haul away and installation. I was never told to remove my railings or pictures. When BB arrived they refused to taje the doors off the refrigerator or remove the banister. They repeatedly canceled my order and would not reimburse me for all the spoiled food and days taken off work for non-deliveries. Instead they left the new fridge in my driveway and refused to do anything else, although i had paid for it. This crap continued for 5 weeks!!! I ended up doing everything myself with the help of a neighbor. BB sucks. Go anywhere but there.