Customer Ratings & Reviews

Delivery guys made an extra effort for a drop off and pick up task. Moved Appliance to a second room. Appliance (open box) looked good in the store. Disappointed to see the dent and multiple scratches. Noticed after delivery. See attached before and after photos. Please get an appliance dolly (platform and 4 wheels). Vinyl floor installed 4 days ago was scratched and scuffed. Delivery guys doing the very best they can with available tools. Please help me find a bottom drawer replacement as that will resolve 80% of the cosmetic issues. I do have a time stamped photo if you need it. Delivery guys had a long route and spent extra time, and that is good customer service, so 5 stars for that. Damage could have happened after purchase but prior to delivery. We like the KitchenAid stove, dishwasher and refrigerator recently purchased at Best Buy. Thanks!

The gentleman that came to my home to remove my old refrigerator and my new refrigerator. We’re both professional and considerate to my needs. I was unsure of the size of my new refrigerator. However, he measured it and hooked up the water and I was good to go. Despite Refrigerated did not fit I eventually did some minor adjustments to the molding and now I’m happy with my new hall.

A smart SamsungTV and refrigerator I purchased. I did my research for a while before I purchased. Very satisfied with the quality of the products. Best Buy has always been my go to for my household and electronically needs. Quality and service deserves a five star rating. The two men that deliver the products were fast, efficient and very friendly. I appreciate that as well. Another plus is that they remove the owed products being 70 years old it’s not a task that I can perform. I’m grateful for Best Buy. They’ve thought of everything..

Best Buy contracted with delivery & install company was A&C Delivery Inc. Oakland Ca. The two men were very professional. measured the doors and entrance spaces and strapped the old fridge and carried it out of the house, never touching the inside floors. The delivery company men were always professional from beginning to end. Remember to tip them !!!!

These guys were awesome!! Luis and his team were careful and cautious taking the old one out. Caring on telling us how it works too. I want them to deliver anytime I purchase from Best Buy! They're the BEST!

My only suggestion is restore the benefits that being a loyalty customer used to offer. I was disappointed that taking away the old microwave was not free of charge.

Having Best Buy supply and install my New Washing Machine and Dryer along with a New Dish Washer. Plus Brand New Refrigerator is by far the most normal major idea I have ever had. All my old Appliances were removed by Best Buy and the New Appliances replaced them. There was no disturbance to a normal day. It was as if We walked into a new home. The appliances we chose at Best Buy will be beyond extraordinary. Best Buy has made us feel that we have a new home with gorgeous new appliances. We are so excited about the difference that our home is now fresh and new. Thank you again for helping us with the choice of our appliances. Best Buy and you will definitely be seeing us again along with our friends and family . Best Buy has completed all Home and we can’t thank you enough. Jay and Sheila

The washer was delivered on time and the delivery guys also removed the old one. They connected the washer to the pipes and explained in detailed how to operate it. The washer is user friendly I was able to explain how to operate it to my 85 yesr old Aunt. We are happy with the purchase.

Great timely service with a professional that explain how it works

So far so good! Love the look and cooks well. Delivery was quick and seemless. Highly recommend!

I am thrilled to share my positive experience with the old appliance haul away service provided by the team during the installation of my Samsung 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer. Their service exceeded my expectations and made the entire process incredibly convenient and hassle-free. First and foremost, the team arrived promptly, well-prepared, and ready to tackle the task of hauling away our old appliance. They displayed a high level of professionalism and expertise, which immediately put my mind at ease. Their efficiency and dedication were evident from the moment they stepped foot in our home. The entire process was seamless and well-organized. The team effortlessly disconnected and removed the old appliance, taking extra care to ensure that no damage was caused to our home or surrounding areas. They handled the heavy lifting and maneuvering with expertise and precision, demonstrating their commitment to providing top-notch service. What truly impressed me was their attention to cleanliness and thoroughness. Not only did they efficiently remove the old appliance, but they also ensured that any debris or remnants left behind were promptly cleaned up. Our space was left immaculate, as if they were never there in the first place. This level of care and attention to detail added a touch of excellence to the overall experience. The convenience of the old appliance haul away service cannot be overstated. The team's expertise and efficiency allowed us to seamlessly transition from the old appliance to the new one without any hassle or inconvenience on our part. It was a relief to have this service included, eliminating the need for us to figure out how to dispose of the old appliance ourselves.

Guys did a great job, by strapping it to their bodies and literally carrying the entire old fridge out! There should be a category for this with Guinness World Records! Also the guys were nice.

service okay and prompt delivery. very careful in handling the items.

The service is wonderful. I will always get my appliances from Best Buy now.

Beautiful stainless steel stove with nice blue door featuring the time when oven is on great feature

Very knowledgeable about there work and am satisfied with there job

The two delivery gentleman were FANTASTIC. They kept communicating with me about the expected delivery arrival time. Had great attitudes. Professional demeanor. Respectful. Unpacking was very tidy. Explained use of the product. I’m very very happy with their delivery and set up process. TRULY APPRECIATE THEM.

Great service- both installing new washer and hauling away the old unit!

Joel was awesome. Prompt, great communication, and very professional.

Right from the start of the buying process in the store to delivery and service it was all nothing but PERFECT! I am extremely happy with my purchase.