Home Modem Setup
Customers are saying
Customers have good things to say about the Home Modem Setup's overall performance, ease of use, and the knowledge and professionalism of the installers. Many customers appreciated the modem setup and the clarity of explanations provided. However, a few customers reported issues with signal strength. Overall, the positive aspects of the service appear to outweigh the negative ones.
Before we begin
When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Verify internet speed
We'll use a cell phone or laptop to verify the speed of your internet. We'll need your internet service provider (ISP) account information at this time.
Modem activation
Then, we'll set up the modem on your ISP according to the manufacturer's guidelines and ISP process.
Final steps
We’ll verify that your modem is operating properly, provide an educational demonstration of your new equipment, answer any questions you may have, and provide solutions as needed.
This service does not include network or additional hardware setup, configuration, repair or troubleshooting. Also not included are wire runs, wire termination, or functionality for print or file sharing.
Additional charges may be required for land travel beyond installation coverage areas. Service returns cannot be accepted after installation services are completed.
- BrandGeek Squad®Product NameHome Modem SetupEstimated Time to Complete Service45 minutesRequired for ServiceCustomer supplied modem and active internet plan with chosen ISP.Workmanship WarrantyWe stand behind our services and repairs with a 90-day workmanship warranty.UPC400063177228
Reviews
Rating 4.5 out of 5 stars with 487 reviews
- Overall Performance (70)
- Modem (36)
- Installation (25)
- Ease of use (22)
- Knowledge (15)
- Signal (4)
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Sit back and let a professional installer verify your internet speed and activate and set up your modem.
Let a professional installer set up your home Wi-Fi network to maximize performance and optimize security. The Agent will connect your wireless devices, recommend solutions to dead spots and slow speeds, and perform an Internet speed test.
Moving into or out of a home with smart home technology? We can reset up to 10 devices of all types (TVs, smart thermostats, monitoring systems, etc.), so you don't have to worry about a different owner being able to get access. Do you just need a fresh start with some of your devices? We can get them back to square one, even if you didn't purchase them at Best Buy.
Save yourself time and have the job done right. A skilled Agent will visit your home to set up your new Computer or Tablet and install one printer and one software title -OR- set up your new tablet or mobile device and install two apps of your choice.
| Pros for Home Modem Setup | |||
|---|---|---|---|
| Overall Performance, Installation, Ease of use, Knowledge, Modem | Installation, Overall Performance, Ease of use, Knowledge, Wi-Fi | Knowledge, Ease of use, Overall Performance, Service, Professionalism | Overall Performance, Ease of use, Knowledge, Setup, Data Transfer |
| Cons for Home Modem Setup | |||
| Signal | Signal Strength | Battery Life, Camera, Sound Bar | Computer, Compatibility, Scheduling |
Specs
Will the geek squad transfer info from my old computer to the new one?
Answered by GeekSquadSupportThanks for your question, Daisy. We should be able to transfer data from your old computer to a new one. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
How will the agent verify my internet speed?
The agent will verify your internet speed using a cell phone or laptop.
This question and answer was generated by AI based on customer and product data.Is there a workmanship warranty offered with this service, and if so, for how long?
Yes, Geek Squad stands behind their services and repairs with a 90-day workmanship warranty.
This question and answer was generated by AI based on customer and product data.What will the Geek Squad agent do before starting the setup?
Before starting the setup, the Geek Squad agent will discuss the scope of work to ensure that the services purchased meet your needs and expectations. If they don't, they will recommend solutions.
This question and answer was generated by AI based on customer and product data.What does the modem setup service include?
A professional installer will set up your home modem by following manufacturer guidelines, verify your internet speed, call in to your ISP if needed, activate your modem, and provide an instructional overview.
This question and answer was generated by AI based on customer and product data.
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