Home Modem Setup
Customers are saying
Customers have good things to say about the Home Modem Setup's overall performance, ease of use, and the knowledge and professionalism of the installers. Many customers appreciated the modem setup and the clarity of explanations provided. However, a few customers reported issues with signal strength. Overall, the positive aspects of the service appear to outweigh the negative ones.
Features
Before we begin
When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Verify internet speed
We'll use a cell phone or laptop to verify the speed of your internet. We'll need your internet service provider (ISP) account information at this time.
Modem activation
Then, we'll set up the modem on your ISP according to the manufacturer's guidelines and ISP process.
Final steps
We’ll verify that your modem is operating properly, provide an educational demonstration of your new equipment, answer any questions you may have, and provide solutions as needed.
This service does not include network or additional hardware setup, configuration, repair or troubleshooting. Also not included are wire runs, wire termination, or functionality for print or file sharing.
Additional charges may be required for land travel beyond installation coverage areas. Service returns cannot be accepted after installation services are completed.
Specifications
- BrandGeek Squad®Product NameHome Modem SetupEstimated Time to Complete Service45 minutesRequired for ServiceCustomer supplied modem and active internet plan with chosen ISP.Workmanship WarrantyWe stand behind our services and repairs with a 90-day workmanship warranty.UPC400063177228
Reviews
Rating 4.5 out of 5 stars with 487 reviews
- Overall Performance (70)
- Modem (36)
- Installation (25)
- Ease of use (22)
- Knowledge (15)
- Signal (4)
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Compare similar products
Sit back and let a professional installer verify your internet speed and activate and set up your modem.
Let a professional installer set up your home Wi-Fi network to maximize performance and optimize security. The Agent will connect your wireless devices, recommend solutions to dead spots and slow speeds, and perform an Internet speed test.
You can experience music throughout your home when you choose our networked audio device installation service. Enjoy time savings and convenience by having our installers set up your networked audio devices, such as Sonos or Heos. If needed, we’ll complete any initial software configurations your TV might need so it can be ready for us to complete your service. We’ll install and program the audio platform/application on a compatible phone, tablet or computer, connect the system to your network, and complete updates. We’ll also adjust the audio settings to be tailored to your space while utilizing built-in tuning software when available. Then, we’ll help you set up your user account and configure up to two streaming services like Spotify or Apple Music. After the setup is finished, we’ll demonstrate your new technology and make sure you know how to use it. Finally, we’ll ensure that all wires and cables are neatly dressed and the workspace is clean when we finish. Best Buy’s networked audio services are backed by a 90-day limited workmanship warranty.
Save yourself time and have the job done right. A skilled Agent will visit your home and transfer or backup up to 100GB of data from 1 computer to a network-attached storage (NAS), hard drive or other storage medium.
| Pros for Home Modem Setup | |||
|---|---|---|---|
| Overall Performance, Installation, Ease of use, Knowledge, Modem | Installation, Overall Performance, Ease of use, Knowledge, Wi-Fi | Overall Performance, Installation, Knowledge, Ease of use, Professionalism | Overall Performance, Ease of use, Data Transfer, Setup, Service |
| Cons for Home Modem Setup | |||
| Signal | Signal Strength | Sonos App | There were no cons for this product— |
Specs
Questions & Answers
Will the geek squad transfer info from my old computer to the new one?
Answered by GeekSquadSupportThanks for your question, Daisy. We should be able to transfer data from your old computer to a new one. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
How will the agent verify my internet speed?
The agent will verify your internet speed using a cell phone or laptop.
This question and answer was generated by AI based on customer and product data.Is there a workmanship warranty offered with this service, and if so, for how long?
Yes, Geek Squad stands behind their services and repairs with a 90-day workmanship warranty.
This question and answer was generated by AI based on customer and product data.What will the Geek Squad agent do before starting the setup?
Before starting the setup, the Geek Squad agent will discuss the scope of work to ensure that the services purchased meet your needs and expectations. If they don't, they will recommend solutions.
This question and answer was generated by AI based on customer and product data.What does the modem setup service include?
A professional installer will set up your home modem by following manufacturer guidelines, verify your internet speed, call in to your ISP if needed, activate your modem, and provide an instructional overview.
This question and answer was generated by AI based on customer and product data.
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