Customer Ratings & Reviews

Mounting was not done at my request. Only set up. Jonathan was excellent at explaining everything.

Outstanding performance by Chase (the installer). He was very knowledgeable of the eero system wireless extender. Installation and explanation of how the system was done very professionally and efficiently.

We lost our internet and I made an apt with the Geek Squad but the first try at that appointment did not work as planned. I contacted Best Buy and was sent out 2 members of the Geek Squad. I forget this person's name but he was EXECELLENT!!!! got my Deco model setup and computer and Ring system up and running in no time at all..... Really appreciate the customer service the Geek Squad provides!!!

The Modem with the Router works with no problems. the Geek Squad technician did an excellent job. Although he connected my tv and cellphones to the new Modem and Router I forgot to ask him to connect my Kindle and Prime. I connected my Kindle. Still figuring out how to connect Prime.

The two people removed our old modem and router and then installed a new gateway device for our upgraded fiber internet service. Everything was done efficiently and effectively.

My installation went perfectly. The Geek Squad Guy communicated with me ahead of time, was on time for the appointment, answered all my questions, and even explained to me why what I purchased was not what I needed to fix my router situation. He brought something (less expensive) from the truck and installed it painlessly. I couldn't be more happy. Everything is running flawlessly. Thank you Geek Squad!

The agent installed a home mesh system quickly and my internet has been working great

The geek representative came out as scheduled and quickly fixed my computer. Great job.

Set u the modem with no problems. Michael is GREAT, and he did not pay me to say this.

Tech was superb! Spent time and skills to unravel my double set up I previously had for my system. Great assistance for a senior citizen!

Dan your Geek squad tech did a Great job setting up our new modem. He explained how everything worked and even went out of his way to answer any questions we had

Amazing, I believe his name was Kevin and he was a great listener. He call the day before and asked several question and stated he believed we needed more than what customer service recommended. My goodness he was correct and he brought along what he thought we needed after my discussion with him. Eric and I were impressed with his professionalism and his work ethic of being detailed and he explained everything.

Product was just a described, works pefect and resolved all our issues. Geek Squad walked us through everything. Thanks Best Buy!!!

Geek Squad representative was very knowledgeable, efficient, and personable and connected my new router without problem. All has been working well and I am very appreciative of his assistance. Thank you very much to Geek Squad and this valuable service. Very pleased!

The Geek squad arrived within the time frame promised. I had issues with internet service and also needed to set up new router sent to me. They were able to communicate with the telephone company tech support and completed the install. They would have moved it as I wished, but the telephone company will only allow their staff to do so. In addition they reset passwords and connection of my two TVs 4 Alexa devices, and garage door opener. They also made sure my computer, printer, and IPad were connected. Both men added their experience together to accomplish this in under an hour!! They were professional and kind enough to go through a bit of instruction for me as well! I totally feel their service was worth the money spent!!

Installed new modem. Updated all internet services. Pleasant, professional and truly nice guys. Very pleased with the service!

The Geek Squad specialist did a great job setting up my new router. He answered all of my question and explained the function of the new router. Over the years I have recommended the Geek Squad to many of my friends.

The agents installed my modem and router. They were on time, courteous, friendly, knowledgeable and professional.

Service was excellent. Technician was patient, knew what he was doing and managed to undo all of the damage that the Optimum tech had created to our service.

The friendly agent got me hooked up. Just needed a part or two to do it. Parts I didn't have. Thanks to him, no on going headache for me.