Customer Ratings & Reviews

Dan was very professional, thorough in explaining what he was doing. He sent up the new laptop w/easy access to my accts.!

My experience could not have been better!!! My man Sixto arrived right on time and accomplished the setup in record time. He also explained what he was doing and why he was doing it so that I felt a part of the entire process!

Transferred data from two old PCs to two new Windows11 ones.

The agent transfer all my data and setting accurately from my old computer. Also spent time to review with me to make sure every item was transferred.

My agent, Ray, totally set up my new laptop from the sealed box to completely set up, with the appearance of my old computer's settings and shortcuts. All data was still available, and for a non tech like me, completely understandable. Ray also showed me some of the small differences with my laptop and answered all the questions I had regarding computer care, anti-viruses etc. He was very personable and made the experience of getting and setting up my new laptop very positive.

The in-home data transfer was smooth and efficient. I had a Geek Squad technician at my house several weeks prior to this to deal with a malware issue…I requested the same technician for the data transfer when I purchased my new iMac because that technician was very knowledgeable, efficient, professional and personable I would definitely recommend Best Buy for any electronics purchase, and the Geek Squad for in-home service.

The technician arrived on time, explained the process for installing and transfer of files to a new computer, answered all questions in layman's terms, employed software to manage the transition and made certain everything was working before he left. In addition, he gave me his personal phone number, should a problem occur.

The agents set up my new computer, printer and transferred data quickly and efficiently. They were very polite and knowledgeable. They also gave me a tutorial on the new setup. I am so happy that I decided to have in home service! rather than do it myself.

Kevin Kim, the assigned agent, was highly efficient, knowledgeable, and courteous. He checked with me several times during the new computer set-up and data transfer process to ascertain my preferences as well as my understanding of differences between my former computer and the new one. I appreciated his clear communication skills and excellent work.

A very knowledgeable, well equipped, experienced technician transferred everything from my old computer to my new one and set it all up. Fast. Efficient. Painless. I was up and running in no time. No way could I have done it so seamlessly. Thank you Geek Squad!!!

The best I T tech to ever help me. Chris from Yorba Linda store was so professional and did everything needed to complete the data transfer and explained so many other things to make using my new computer smoother,

Great service. Tech is excellent! He is excellent with communication and knowledge.

The technicians hooked up the computer and transferred all data from the old computer. They were very efficient and knowledgeable and made sure everything was working smoothly before leaving.

We needed two visits. The first Lap Top had issues. We needed to exchange. The second visit all issues were resolved. The Tech, Joseph from Lancaster, was very professional and knowledgeable. Happy with final results.

The two techs were very knowledgeable, polite and friendly. They took care of business very efficiently and it was a positive experience.

Had new desktop installed and setup with data transfer and everything went smoothly and completed. Best Buy field tech, Rick, was great... professional, knowledgeable and explained everything that he was going.

The Geek Squad personnel had knowledge that gave him a response to the many problems that are with the setup of a new computer. When he was finished, I was able to use the new equipment without any problems.

The service could not have been better. Matt Gonzales is a fantastic member of your team. He kept me informed of his timing from the day before until he was about to arrive, which, by the way, was well within the time frame promised. He was personable, professional and knowledgeable. He completed my service in a timely and efficient manner and went above and beyond making sure I was happy with the end result, including calling me back the next day to make sure everything was still working. Great job.

Geek Associates are patient, professional, knowledgeable and willing to explain whats needed to work equipment correctly.

No issues at all. Tech was very capable. Finished early and issued a credit to the cost.