Customer Ratings & Reviews

My fridge is starting to create some moisture and it feels like is not cooling enough after it's manufacturers warranty one year just to get some one here to run a diagnostic lots of money, bearly gets to 45°-47° maximum coldness

They where very courteous and on time I would recommend them to anyone and I would request them again, they installed my washer and dryer with ease

Great crew, work hard and fast. Appreciate the quality care.

Installation was very quick.. had to be because they had 8 or 9 others to do that day. sink disposal wasn't hooked up after install of new dishwasher. plastic front of shelf under cooktop was damaged. Very messy under cooktop. Wall over went in alright but a gap, big enough for me to put my shoe into, was left below the oven. Never told us. Noticed after they left. No instructions on how to do things.

I was very happy with the service they were very helpful to me .If I ever have a delivery again I hope they come and deliver it for me

Led light is pretty and very quiet. Easy to use. This is my first LG washer and dryer. I’m happy with purchase.

This computer was cheap enough for the basic usage such as surfing the web. Computer was a space saver due to its all in one. Overall I love this computer

What can I say... They took the old one away! Ha hah!

Yesterday was delivery day of items purchased, it was a no fit so, the driver took the fridge back, and best buy called me asking me to call back next day and tell them what I would like to do with my order. I called back today said I would like to keep same refrigerator because my husband moved the island in the kitchen to make it fit and they said it was not avail any longer will have to wait until April 30th, the driver left me only a house on the countertop in the kitchen and they said they can’t refund the installation kit because the driver said he left it and he only left the hose no box or anything just the hose and the other items that made up the kit he did not leave, and they said ohhhh just take back what you have to “see if they refund it”! Tomorrow I am going back to the store to see if I find another fridge and they should take the hose back back the driver has all other parts so I’m taking what I have!! This has just been such a hassle, totally understandable that it didn’t fit but where is the fridge that I purchased that they took back???? Don’t they still have it in the warehouse, it’s just crazy!

Professional folks and did very good job. Cleaned up afterwards and exlpained some functions

Corporate best buy refused to honor our purchase of old appliance haul away. Not sure why old unit was much smaller. I had to call General Manager at store 2693 and he sent a contractor the next day to haul old one away; would have been same day if he had his own delivery unit.

Love this fridge!! It is so beautiful in person! Great shelving and bright lights

Professional punctual courteous clean excellent service

The guys that brought my Whirlpool dishwasher were great

This company is not to be trusted. I purchased this stove on June 14, 2023 and they totally took my money. This stove has been fixed once and again today January 2025 the stove have the same exact problem. There is a strong sound very strong that does not let the stove reach it’s temperature in order to bake or air fry. I urge the public!!!!! urge not to buy this type of stove stuff

No muss no fuss. Careful of the surroundings. Excellent service.

I like the appliances. I am not happy with the sales staff

The installers did a good job they were best and tidy

Installation is missing a part, the best buy contractor who supposed to install the oven is missing one frame to install, this is oven is coming with 2 frames, one of them is wide frame and the other one is narrow frame, the installation person tell me install one of them only under the oven and he said the other one is spare, but unfortunately the the one need to go to the top of the oven.

Usually I love everything Best Buy, but this time, not so much. I enrolled in totaltech at the suggestion of chat. I was told installation/haul away were included in the program. Somehow my order morphed into delivery/ haul away. Claims haul away completed. It was not. It will now take place 7/25. The delivery man took off despite my asking him to wait until I called customer service, leaving this giant box blocking my dog's kibble and my access to my kitchen. I am disabled with a heart aneurysm, spinal reconstruction, and nerve damage to my hands. I have NO business moving anything this big, but thanks to the speedy exit of your deliveryman, I had to. Your customer service reps continue to be helpful and empathetic. This review is in no way directed towards them. Ordered 7/13, reordered installation on 7/19, installation now scheduled for 7/25. Will review appliance installation after 7/25.