Customer Ratings & Reviews

My agent was able to help reconnect my phone and I pad with my Thermostat!

Could Best Buy agents were unable to install the nest at my home so I had to return the nest to Best Buy and also requested a refund of the installation fee because the Best Buy workers could not install the nest at first best, buy balked and refuse to return the installation fee but eventually we convinced him To do so

In all the times I've used the Geek Squad, this has been the best service ever! Cody is awesome! He called the day before to give me his name, and the time he would be at my home. The day of the install, he called before coming, and was here at the time he quoted. Cody installed the new thermostat, and he showed everything I needed to know to use my new thermostat. Cody is knowledgeable and a great person to do business with. He is an asset to your company.

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There were issues getting the appointment, which were quite annoying. The appointment was originally to include installation of a few items. The tech originally assigned to the task told me, when he called to confirm he would arrive the next day, that he did not do smart thermostat installations. So I had to call customer service to get that straightened out. Turned out that I would have multiple appointments. The tech that came to install the thermostat arrived on time, was professional and got the job done in minutes. Yay! The tech that was due for another service a later day, called that morning to say he was busy but would be there that afternoon. He never showed. I called Geek Squad and they could not schedule anyone else before I needed to leave the area. So the last part of the job was completed by a Hello Tech tech.

This is my rating on the install only from the Mastec installer that Showed up almost 2 weeks later because the original Geek Squad Never finished the install because of a back plate we ordered but Never heard back from Geek Squad , so we finally called for new Appointment for Thermostat, and a WiFi issue well again it was farmed off to Mastec , Joe rang our bell and at the time he said he was here for Security job to finish, I told him the only thing unfinished was T9 Thermostat so he installed it , and left . But 15 minutes after he left another 3 rd party installer from Mastec Rang our doorbell I answered I ask him what he was here for and he said Thermostat install, so we were really mixed up because we were expecting Geek Squad for orbi issue but we were told they were still coming when we called found out later that the first guy Joe was suppose to fix internet issue, and other guy was suppose to install the thermostat from May 25th , so we were just disturb That Geek Squad did not notify or let us know what was going on I have lost all hope in our Local Geek Squad service , we called our service Contract Gearheads from Netgear to get Orbi adjusted but Thermostat lost connection not Mastec’s fought they installed correctly just went off line, so we will probably get removed and put our original back on wall . So at this time not happy with T9 the Best Buy sold us when purchasing all ringbell stuff

Did a great job. Was very timely and polite. I highly recommend.

Great job, the agent connected my Nest very quickly and efficiently.

The rec was great and I will definitely be using yall again in the future

Did not understand then next day geek squad helped

I would not be able to survive in this everything is tech world if was not for your truly amazing team at the Mall location Manchester NH. I am ALWAYS IMPRESSED with the high level of service, outstanding knowledge, amazing professionalism, and most importantly the genuine care and kind support I receive from your team. I am beyond grateful. Please thank your team!

I bought two smart thermostats and installation. When the man got to my house he said he only had a work order for one thermostat and he called his boss who told him I only paid to install one of them. I pointed out that yes, I did buy two units but I bought the installation at the same time. I was told by the boss that I had to pay before he could do the work. I subscribe to the Total Tech Service plan and I have always loved it. This time we had a hiccup. I paid that Boss with a MasterCard before she would let him install the second one but their price for that one was twice the fee paid for the first one... Have y’all got all that? I Love Geek Squad but they subcontracted to a third party and that’s what I got.

The agents were very professional. My wires were so short they could not hook up the Nest. They did go thru the connection wire matching so I would know how to do it. After I finished splicing in an extension of the wires it worked perfectly.

Very professional was on time.a courtesy call when was 10-15min away. Seem to very knowledgeable about his job and was able to install my smart thermostat. Was nice to only explain once the task as wanted and he done everything we wanted done in the project. I would recommend him to friends family. Friendly, knowledgeable ,punctual, and cleaned as he went along. 5 stars from me. Thanks for everything appreciate it. Thank you your Customer

The technician seemed to know what he was doing, but was in a terrible rush to finish my installation and get on to the next one. He had me install the app to run the thermostat, then took my phone out of my hands to complete the process. Consequently, I have no idea what he did or how it was set up. He was not the least bit knowledgeable about how the thermostat actually functions except to turn it on and off. It’s supposed to be a “smart” device. Turning it on and off manually was what I did with my prior thermostat. I didn’t need to spend $250 for that function. Additionally, included in the box with the thermostat was a nice little screwdriver to us in installation. As he was finishing up, I remarked in passing on what a useful size it was (I’m female and have small, arthritic hands), so he said “here, do you want it?” Now it’s mine, it was included in the box with the thermostat, and he’s acting like he’s giving me a gift. VERY unprofessional. The installation itself was fine, although he didn’t offer to clean up the floor where some paint and plaster chips had fallen. Overall, just disappointing when this wasn’t a project I felt I could take on myself.

The Ecobee was installed and works but the presale description "that the installer could handle the wiring for the humidifier" was not true. The installer said "he is not an electrician" and would not hock up the wire that was there to the furnace so that I could use the humidifier change features of the Ecobee 5 versus the 3. I specifically paid more for the 5 for the humidifier feature. Total Tech needs to get their act together in terms of what or what not the technician will do in the presale calls.

When we first purchased this iteam Best Buy sent a 3rd party company out to install them. The first set of guys couldn’t get them to work so they reinstalled the original thermostat and they no longer worked. They left and told me to find an electrician to get my air working again. Went into Best Buy to get things straightened out and the store managers were very helpful and after a couple weeks we finally got them installed by the in house geek squad guys.

The service agent resolved the conflict I was having with my dual zone HVAC system. At first I thought he was pushing back possibly assuming it was an equipment issue. ?He worked thru it to find it was a programming issue with the Google Next System.

My husband and I really like it it works very well it's easy to use Love using the app as well. Best thing I have ever bought!!

First let me say, I LOVE the Geek Squad. They come to the house and smile and talk and give information at the same time they fix/install things. They are friendly and helpful. They arrived on time and helped finish the install of the smart thermostats on our phones which we had done incorrectly. They never laughed at my ineptness or were critical. Just friendly and helpful. I don't think I've ever met a Best Buy geek (whether they're working behind a counter or helping at home) that wasn't nice. Good JOB!!!