Smart Door Lock or Deadbolt Install

Love that you no longer need keys with Auto-Lock door sense!

The awesome fellow who came and installed my Yale Keyless lock was fabulous. He double checked his work and made sure that I was able to download the app and set up the wifi with the lock. He explained the warranty to me and also how things would be changing regarding the future warranties that Best Buy would be using. He felt that all customers should know. He also cleaned up after himself and made sure that I was comfortable using it. Really, he was nice, professional and had it all done and cleaned up in less than a half an hour.

The Job was never completed. The technician came in April 7th to install the lock. He took the dead bolt strike home with him because he was going to cut it to fit. He said he would be back the next day. He never came, even though when I called him, he said he would. I went in the Best Buy store for help with this on April 21st. They sent me to the Geek Squad who said I would have to call a 1-800 number for help. After calling and talking to a computer, I went back in the store and asked to see a manager. The manager assured me “Harry” would call me the next day. It is now May 5th and I have heard from no one from Best Buy. I ended up hiring an outside source to install a dead bolt strike that the technician removed and took with him. I feel like my installation fee should be refunded.

2/16/24. Roman did an exceptional job installing this Smart Door Deadbolt. He was very quick and thorough. It's very easy to use. Competitively priced.

My Geek Squad installer was excellent. He was knowledgeable. He showed up on time. He did a great job. I couldn't be more satisfied.