Smart Home Customization

I have become a loyal customer to Best Buy for life and it’s because of the OUTSTANDING, PROFESSIONAL & KNOWLEDGEABLE service I received from the Geek Squad installers Israel and Michael. They were the A-Team, Dynamuc Duo, and Gold Medalists of my home theater install. I purchased Sonos speakers and subwoofer, a 77’ LG OLED TV and the latest Phillip Hue Lights that sync magically to the color that appear on the screen. It adds a whole new dimension in immersion. Anyone who comes over is impressed once they see it and takes out their phone to video the whole system at work. It is that IMPRESSIVE! AND it was only made possible because of the tenacity of Israel and Michael making sure everything worked correctly. Apple TV did not want to work with Hue Sync so they trouble shot problem and figured a Roku streaming stick would work better. I tell you all this because what impressed most was they never gave up. They could’ve said sorry Hue Sync doesn’t work , here’s your refund, but they didn’t do that. They knew how disappointed I would be, while the system was great with the tv picture and audiophile sound quality it was going to be a major letdown if the hue lights could not sync. So they never gave up. And for that I can never thank them enough and appreciate the quality of the Best Buy relationship hiring professionals who go above and beyond to make the customer happy. I can honestly say having Israel and Mike (Geek Squad) install my home Theater was the best money I ever spent! Forgot the name Best Buy. With employees like Israel and Michael representing them in the field Best Buy should shorten their name to “BEST”

These guys went above and beyond to get the house I just bought working. When Ricky couldn't figure it all out, he came back with Alan from Eugene and they spent at least 2 hrs sussing out how my new house was wired. I am very grateful.

Now my Apple TV and my blue ray say they are not connected to the internet since you were here

Did not solve my issue. A different team was supposed to call and schedule another appointment but it never happened. My cousin recommended I purchase a basic switch. Ordered it, plugged it in myself, issue resolved. This was so basic, the geeks should have been able to do the same. What a waste of time and money. If it’s not an install with a manual, they are clueless. Why do I have Total Tech membership? And this cost me $80 I’ll never get back.

I recently moved from another state and had a Google Home device. Went I went to use it in my new home, it did not connect. I stripped off all old apps, deleted my NEST account, etc. and still did not work. The technician went through the same process and determined what was needed was a technical hard start, something I was unable to do. Once that was done, I was able to connect to my family group and pictures.