Customer Ratings & Reviews

The agent Danny Engle had me up and running in no time after he determined that Spectrum modem was defective even though Spectrum said it was okay.

Great and courteous service, very friendly as well as very informative. Hope to have so service again when the time is needed.

The service person arrived at the scheduled time, was courteous, and efficiently addressed the issue.

I installed my camera system & I’m not technically suave & had the agent set up the system

He did a very good job. I like I will recommend the geek squad every time it's a good investment

The Greek squad was very nice both guys that came out and very helpful

Geek Squad has punctual customer service even when traffic times for their time slots are busy. They are professional and try to answer questions to the best of their ability. The associate who installed our new (replacement) ring doorbell was in communication for his arrival time. When he did not know the answer to one of my questions regarding the warranty and total tech membership, he took the time to call his supervisor to review the policy with me. We appreciate the professionalism, promptness, and expertise of your associates. Keep up the good work!

The technician arrived on time to my house as I had requested that my new computer be adjusted/fixed to be able for me to send attachments, as I couldn't understand the new processes on my new computer! He quickly evaluated this fact and my frustration and suggested programming the process to automatically bypass the steps and attach any document to an email. It took him minutes. I couldn't believe his skill, his problem-solving capacity, and especially his kindness and patience with a senior person who was completely lost on what to do. I had struggled for months and he took care of it in minutes. Thank you, Sir, for your technical skill, your experience and your kindness. A grateful customer

The guys arrived on time and were able to help my husband install software on his laptop. Also to sync the desktop and laptop. All done efficiently.

Good communication about arrival time. Problem addressed and solved in a timely manner.

Kameron & his Associate were phenomenal Customer Service Representatives for Geek Squad. These two technicians worked together to resolve my Sony Sound Bar issues. Very well mannered techs.

The tech re adusted my ring because the solar panel wasn't receiving enough light to keep battery charged I forgot to ask him to take a picture of the S/N of the panel after he was completed with the first job. He offered to come back and take the picture. Thank you for your customer service

Mark tried to help the best he could but when he came to the house he told us he was not a “camera” man. When I called for service i explained that we could not view 6 of our 9 cameras. I also mentioned that we had trouble with one of our TV’s. He did say we should get a new TV and that we should try and schedule another service for the cameras. He also felt some of our troubles with the camera were our power supplies.

I had 2 great computer guys come to my house and help clean up my mess. Even though I paid a service fee for them to come out, it was well worth it. They canceled a program I didn't need and saved me an annual $99 fee. So honest and caring. Professional all the way.

The technicians were very knowledgeable and did a great job!

THE GEEK SQUAG WAS GREAT GETTING THINGS WORKING. HOWEVER, WHEN WE NEEDED THEM TO RETURN BECAUSE THE PART OF THE JOB WASNOT WORKING WE NEVER HEARD FROM THEM EVETHOUGH WE CALLED SEVERAL TIMES AS THEY HAD INSTRUCTED US TO DO.

He checked my TV to make sure it was working. Very knowledgeable.

We were fortunate to have Antonio assigned to the set up of our new HP computers and mesh system. He handled all of our existing problems with so much patience and professionalism. He also did the transfer of our files from the old computers to the new ones. All of this was accomplished very efficiently. We highly recommend Best Buy’s in home service by the Geek Squad!

The agents mounted and connected my TV in a timely manner. The work was done very well. But the agent was a little difficult to work with. He didn't want to go to another customer so that I could get mount that I needed, told me to go to the store and pick it up and he would wait, but then kept calling me to see how long it would take for me to get back.

If only every company would offer such a terrific service life would be so much easier. The Geek squad is so knowledgeable and so very eagar to help. Thank you much, Bob Valent