Customer Ratings & Reviews

Jason Finnimore was the best person to help us get a smart thermostat installed at my parents house. My mother was very pleased with him and his service. He also took the time to call ahead and to make sure we were available.

The techs who came to my home to install the Nest thermostat were very professional, were knowledgeable of the product, and did some needed research to get over some of the unforeseen glitches.

Installed my NEST home smart thermostat and did a good job. Had a little trouble with the heat pump connection but otherwise, good job, Thank you!

The agent installed my nest thermostat and I was very satisfied with his work. He was very knowledgeable, professional and courteous. He was also extremely helpful in showing me how it works. If I need anything else installed, I would definitely want the same guy.

Great customer service but not punctual. Got lost a few times but made it and did an outstanding job. Nice work. Thank you

The two agents were superb! The thermostat installation may have been complicated because the furnace is in the attic. Not only did the job get done efficiently, he took plenty of time to help me download the app and learn to use it. Yet one more reason why my Total Tech membership is totally worth it.

Technician was nice but not thorough. He installed the thermostat without ensuring it would work properly. My home grew colder as my family waited hours for technician to return to remove and replace with the original thermostat. Only had a window of a 14-day return for refund. Scheduled install was already 10-days out with the technician stating he didn’t know if he could come back to replace with original. Thankfully after 7-8 calls he returned to my hime to replace it. Highly dissatisfied.

I had Best Buy Geek Squad install my new smart thermostat. The product has worked great since the install & the install appeared fairly easy. The Geek Squad rep, Devyn Drufke, was awesome! She was a wealth of knowledge! She helped me tweak a recent Ring install as well! It was very refreshing to have a young woman come and do the install verses always a man! She was all about customer service too! I highly recommend both Best Buy Geek Squad and Devyn Drufke! Thank you Best Buy!

Some people are handy and can mount the NEST without problems. Their are videos showing how, if you’re into that kind of stuff. I’m all thumbs and quite lucky if I can tie my shoes. The GS reps installed my NEST, did the wiring, and explained its methods of operation, especially in conjunction with my GOOGLE MINI. GS answered all my questions and made sure I knew how my NEST functioned. They were professional, well kept, and friendly as an be. GS will always be my choice for installation on any products I purchase from BESTBUY. GEEK SQUAD KNOWS THEIR STUFF!!!

The installation of the thermostat was done incorrectly. I had to go in and fix it and work with ecobee to set it up properly! Not quite sure what the 200.00 was for because when I contacted Best Buy they had no clue what to do. To me the 200.00 is way too much money to waste on this.

My wife love it, she wants the second onw in our room

He arrive when stated. Call about 30 minutes out to announce arrival time. Fixed my Samsung refrigerator. Very happy with service. The Geek squad contract is worth every penny

These guys know what they're doing and get the installation done right the FIRST TIME. I had a 3rd party installer come out weeks before to spend 5 minutes at my home and told me the install needed me to contact HVAC (thermostat install). Next time I'm sticking with Geek Squad install even if it's a little longer to get them out to your home.

The technicians were knowledgable, arrived on time and were helpful Even after the install, they were available to me to ask questions as I got used to my new device. Time of install was very quick.

I purchased 3 thermostats. Geek Squad has returned to my house 3 times and haven't been successful with the installation for one of them. I have contacted a HVAC to troubleshoot the issue.

The first technician was kind and helped me understand why I needed to switch thermostats. He didn't just rush away. After I exchanged it, the second tech came and did a great job installing the thermostat. I'm so glad I got a pro to help me.

Great service. Install rep. helped recommend a product when the purchased product wouldn't work and helped coordinate re-scheduled install for the next day after I exchanged for the appropriate product.

The first team that came out to install the thermostat didn't turn off the power and blew a fuse in the system and determined they couldn't install and left. They never rescheduled an appointment. I found out about the blown fuse a few days later when temps dropped and my heater wouldn't kick on. Call and got the second appointment who told me that they could not install it as they didn't bring the right team (apparently they had to install something directly on the unit). I then had to pay $600 for a competent tech at a different company to come and fix my unit and install the smart thermostat. I will no longer use geek squad for anything but installing and hanging TVs.

knowledgeable but had to come back and call Nest for assistant the 2nd time

Professional staff and installed fairly quick and cleaned up after themselves.