“the geek squad came out and added two gen 2 speakers to my S1 system. I bought a Gen3 sub and cannot add it to my S1 app. Do I need to buy a Gen 2 sub to add it to my system? I have 5 speakers that are S1 and dont want to spend that on new speakers.”

Asked by jimmy 5 years ago

1-2 of 2 Answers

Due to the internal upgrades present in the Sub (Gen 3) it is not compatible with S1. You would need to purchase a Sub (Gen 2) to keep your system on S1. The only speaker that currently is ONLY S1 compatible is the Play:5 (Gen 1), along with the components the pre-2015 Connect and Connect:Amp. If your five speakers are not Play:5 (Gen 1) then they are S2 compatible and you could simply upgrade your entire system to take advantage of the advancements in the S2 app.
Answered by Sonos Customer Care 5 years ago
Sorry, there was a problem. Please try again later.
You need to update to the S2 app. It nay be a fresh download.
Answered by Ptoosh 5 years ago
Sorry, there was a problem. Please try again later.