“I purchased two of these. I noticed the sound quality is really bad. There is an echo in the voice and audio is not loud enough. I had used an HDMI and optical cable but found no difference. Does anyone have any suggestions?”
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Hi Customer, If changing the cable connection doesn't work, try to play a different source and test it out. Check this link for more information. https://www.sony.com/electronics/support/articles/00032183 Regards, -David
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