“My monitor turned off mid game and it won’t turn on anymore. I’ve went to every power outlet to test it out and still not powering on. What do I do?”
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Hi ziggy, We regret to hear that the monitor is not turning on. These steps may help resolve the issue: 1. Make sure the AC power cord is securely connected to a working wall outlet. -Verify the outlet is working by connecting and checking another device. Otherwise, connect the monitor to a different know working outlet. -If plugged into a power strip or surge protector, unplug the power cord and plug it directly into the wall outlet. If the monitor turns on, the issue is with the power strip or surge protector. 2. Make sure the power cord is securely connected to the back of the monitor. 3. Unplug the monitor power cord from the electrical outlet for at least 30 seconds, then plug it back in. 4. Disconnect all external devices connected to the monitor. 5. Turn on the monitor. The INZONE M9 comes with a 1-year manufacturer's warranty. If still not resolved, please let us know. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to reach us. -Ralph
Sorry, there was a problem. Please try again later.One option is to check and disable the computer's Windows screen-saver feature.
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