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Hi there, Thank you for reaching out to us with your concern, and we are sorry for the inconvenience. It is unfortunate to hear you are having a network connection issue with your KD-32W830K. This is not the experience we were hoping you would have. Let's try to isolate and fix the problem by following the troubleshooting steps on these articles: https://helpguide.sony.net/tv/jusltnr4/v1/en-003/08-06_15.html https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00203686 https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00184280 https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00133631 Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following: Name: BestBuy Username: Model Number: Issue: Telephone Number: I hope this helps you and thank you for choosing Sony! Best regards, Romeo Sony Social Support
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