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Hi Frank, We regret to hear about the no power issue that you're having with your Sony W830K. This is definitely not the news that we would like to hear. Several conditions may cause a power issue that prevents your TV from turning on. Let's try to isolate and resolve this issue by following the troubleshooting steps below: Check your TV power cord (and AC adapter for some models) to ensure they're not loose or disconnected. Press the power switch on the TV to see if the TV turns on. Perform a power reset or restart of your TV. Unplug the TV power cord from the wall outlet (or from the back of the TV or power adapter if the power cord is detachable and accessible), wait two minutes, then plug the power cord back in. If you're unable to resolve the issue, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
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