“When I power on, I select TV from Goggle Play (OTA broadcast). If I change to another channel, the picture freezes....but the sound from new selection plays. I have to power the TV off (one or two times) to fix this. This TV is one week old. What gives?”
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Hi Oneclearcall, Thank you for sharing your experience with us. We're sorry to hear that your TV freezes when you switch input. This is definitely not the experience we wanted you to have. Allow us help you resolve this matter. Kindly perform power reset on the TV. Unplug the power cord from the outlet. Leave it for two minutes then plug it back in. If the issue still persist, kindly perform factory reset on your TV. As a general recommendation, if you haven't yet, to ensure you are getting the most out of your TV, we highly advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. If you need further assistance with your device, you may reach us at [email protected] with the following details : Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craig
Sorry, there was a problem. Please try again later.I would purchase a Digital HDTV Antenna and not use the built in TV Tuner.
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