Questions & Answers

Q: QuestionWill this tv accommodate head phones?

Asked 5 months ago by tf.

• A:Answer Hi tf, Thank you for choosing Sony! We appreciate your question and are here to assist you. The Sony K55S20M2 television does not include a dedicated 3.5mm headphone jack. However, it is equipped with built-in Bluetooth featuring A2DP support, enabling high-quality stereo audio streaming. This functionality provides a convenient solution for connecting wireless headphones by pairing them directly through the TV’s settings menu. For comprehensive specifications and additional information, please visit: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s20m2/specifications Best regards, -Fred

  Answered 5 months ago by SonyListens

  
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Q: QuestionDoes this work with Alexa for basic control like to turn it on/off and volume up/down and input to select the desired input (Hdmi 1,2,3,4,5ect., Tv (coax.)?

Asked 6 months ago by UncleSam9641.

• A:Answer Hi UncleSam9641, Thank you for your question! Yes, the Sony - BRAVIA 2 II is compatible with Alexa-enabled devices for hands-free control. Once connected, you'll be able to use Alexa for basic functions such as turning the TV on or off, adjusting the volume, and switching between HDMI inputs. For more details on the full range of Alexa features available with your TV, please visit: FAQ - Control your TV with Amazon Alexa devices https://www.sony.com/electronics/support/articles/S1F1709?utm_source=glean We hope you find this information helpful, and thank you for considering Sony products! Regards, Dominick

  Answered 6 months ago by SonyListens

  
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Q: QuestionDoes this TV have audio/video cable connectors for VHS/VCR machines?

Asked 6 months ago by Anonymous.

• A:Answer Hi there, Thanks for the question and the interest in Sony products! Regarding your concern, the BRAVIA 2 II does not have a Audio/Video cable on the connection terminal, so it would not be possible to connect VHS/VCR devices-like. We can recommend checking for a converter or adapter as the TV has HDMI capability, but we would not guarantee that the external device will work as it is not intended for the TV to be used with that connection type. We hope this information comes in helpful, thanks for considering Sony! Best regards, DiegoV

  Answered 6 months ago by SonyListens

  
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Q: QuestionWhat is the difference between bravia 2 and bravia 3 5 5 inch long v

Asked 6 months ago by Yoooo.

• A:Answer Hi Yoooo, The main difference lies in their processing and backlight. The BRAVIA 2 uses a standard LED backlight, while the BRAVIA 3 features a Direct LED backlight and the 4K HDR Processor X1 to deliver enhanced color, clarity, and detail. Thanks for choosing Sony. Best regards, Eliab

  Answered 6 months ago by SonyListens

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Q: QuestionCan You Play Movies From A Memory Card Through A USB Port

Asked 6 months ago by DL.

• A:Answer Thank you for contacting Sony, DL. The BRAVIA 2 features two USB ports, allowing you to connect a USB drive to play content. Here are some important considerations: USB Adapter Compatibility: If you use a USB adapter to connect your memory card to the TV, it should generally work. However, there may be instances where the TV does not read the content due to compatibility issues. SD Card Formatting: The SD card must be formatted in one of the following file systems to ensure compatibility: FAT32, exFAT, or NTFS. Maximum Storage Capacity: The TV can read USB drives and hard disks with a maximum capacity of 16TB. This allows for plenty of storage for high-quality content. Folder Structure Impact: If you have multiple folders, the TV may take longer to process all the information when accessing files. In summary, you can play movies from your memory card using a USB adapter on the BRAVIA 2, as long as the above requirements are met. For detailed information, you can check: https://www.sony.com/electronics/support/articles/00148248 https://helpguide.sony.net/tv/musltn3/v1/en-003/04-01-03.html We hope you find this information helpful. If you have any further questions, please feel free to reach out to us! Best regards, Gus, Sony North America Customer Support

  Answered 6 months ago by SonyListens

  
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Q: QuestionCan you turn theater sound on when using external speakers like a sound bar system?

Asked 6 months ago by Audio.

• A:Answer Hi Audio, That's a great question. When you use an external sound system like a sound bar, the TV's built-in sound modes, including "theater sound," are bypassed. The sound bar has its own audio processing and sound modes, which are controlled by its remote. For a great theater experience with your TV, we recommend a sound bar like the Sony HT-A5000. It's designed to pair seamlessly with BRAVIA TVs and features Dolby Atmos and DTS:X for a truly immersive sound. It also has options to add a wireless subwoofer and rear speakers if you want to expand your system later. Thanks for considering Sony products. Best regards, Eliab

  Answered 6 months ago by SonyListens

  
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Q: QuestionDoes this tv play 3D?

Asked 7 months ago by MF.

• A:Answer Hi MF, Thank you for your question. No, the Sony BRAVIA 2 II does not support 3D content. Modern televisions, including our current BRAVIA lineup, are focused on enhancing the 2D viewing experience with advanced technologies like 4K resolution, HDR, and powerful processors. Thanks for choosing Sony. Best regards, Eliab

  Answered 7 months ago by SonyListens

  
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Q: QuestionDo you take trade-ins?

Asked 7 months ago by troy.

Q: QuestionNew Bravia 3. Worked great for 1 Day. No picture just sound. It’s back light on .can’t get see menu . I’ve unplugged it for 30mins. Removed all Humdi cable No Picture

Asked 7 months ago by Beth.