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Hi Larry, We're sorry to hear about the issue you're having. To troubleshoot the issue of having sound but no picture on your XR55A95L TV, you can follow these steps: Power Reset: Unplug the TV power cord from the wall outlet (or from the back of the TV if the power cord is detachable). Wait for two minutes. Plug the power cord back in and turn on the TV. Check HDMI Connections: Ensure that the HDMI cables are securely connected to both the TV and the connected device. Try using a different HDMI port on the TV. Test with a different HDMI cable if available. Make sure the connected device is set to output through its HDMI connection and that the video format being output is compatible with the TV. Try a different device to output an HDMI video signal using the same connections. Factory Reset: If the issue persists, you may need to perform a factory reset: On the supplied remote control, press the HOME button. Select Settings → System → About → Reset → Factory data reset → Erase everything → Yes. If these steps do not resolve the issue, please contact us for further assistance. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
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