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Hi Sheri, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the picture quality of your new TV. Let's isolate the issue by following these steps: • Please check the menu screen. If the issue also occurs on the TV menu, it indicates a problem with the TV itself. If it only occurs when watching TV, the issue might be with an external source or connection. • Please make sure your TV has the latest software installed. You can check for updates in the Settings menu under System or About. • Please adjust the clarity by going through the picture settings. You can follow link for more details: https://helpguide.sony.net/tv/lusltn2/v1/en-003/01-03-09_01.html?hl=clarity You can also find this link helpful: https://www.sony.com/electronics/support/articles/00141958?utm_source If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Hope this helps. ~Earl
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