“Hi Sony Rep: I’m considering purchasing this Brav 9 Mini-LED QLED. I have concerns about Sony, after 6-Months, not responding to Reviewer D213 review with included picture of black spots coming up on his screen. Can you address that here? Why & Fix?”
Answer This Question
1-1 of 1 Answer
Hi TimBecauseTimIsTooShort, Thank you for reaching out with your question about the BRAVIA 9 Mini LED TV and for sharing your concerns. We understand how important it is to feel confident when making a significant investment in new technology, and we appreciate the opportunity to assist you. We’ve reviewed the feedback you referenced and want to assure you that our team actively monitors and addresses customer concerns, especially those involving technical issues. In cases where a customer shares an image-related concern—such as display anomalies—our standard procedure is to initiate direct communication through private support channels. This allows us to provide a more personalized and effective resolution. The BRAVIA 9 is engineered with our most advanced Mini LED technology and features the XR Backlight Master Drive, designed to deliver exceptional picture quality and performance. If you have any questions or would like to discuss your concerns further before making a purchase, we encourage you to contact us directly at [email protected]. To help us assist you more efficiently, please include the following information in your message: Full Name: Username: (if applicable) Telephone Number: Model Number: Issue/Concern: Thank you for considering Sony. We’re here to support you every step of the way. Warm regards, Dominick Sony Social Support Team
Sorry, there was a problem. Please try again later.