“hi i really think it should be a software update cause think it could have a bug it goes dim randomly at times and idk why it is doing that i have contrast enhancer turn off and have ambient light turn off unless it a chance my tv is defective”
Answer This Question
1-1 of 1 Answer
Hi brucelee, Thank you for reaching out. And we apologize for the inconvenience that you've experienced with your Sony Bravia 9. This TV should change to accommodate the signal that is coming in from the provider. The Bravia 9. stays bright when the image is bright and dims when the image is not as bright, is normal. This feature helps to improve the overall viewing experience by providing better contrast and dynamic range. If you find this behavior distracting, you can try adjusting the light sensor in the TV settings to a more comfortable level. And make sure that the TV is updated to latest software by going to settings then system then about then software update. Should you need further assistance, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
Sorry, there was a problem. Please try again later.