“TV purchased about 3 weeks ago. Picture flickers and distorts. This is on every channel. Cable provider (Comcast) said everything is working. Please advise us on next steps. TV not working properly. I have a video that I can send support.”
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Hi Susan, We regret to hear that you are having picture issues with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. These steps may also help resolve those issues: Check the connection and position of the antenna and peripheral devices -Check the antenna/cable connection. -Keep the antenna/cable away from other connecting cables. -When installing an optional device, leave some space between the device and the TV. -Make sure that the antenna is connected using a high quality 75-ohm coaxial cable. Check the [Motion] setting -Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Motionflow] — [Off]. -Change the current setting of [CineMotion] to [Off]. Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [CineMotion]. Perform a power reset -Turn off the TV. -Unplug the television power cord (mains lead) from the electrical outlet. -Let the television remain without power for 2 minutes. -Plug the power cord (mains lead) back into the electrical outlet. Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Sincerely, -Ralph
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