“Purchased TV in May 2023 and I’m noticing a large dark gray area in the middle of the screen when the picture content or scene is lighter.”
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Hi SamP, We are sorry to hear that you are having a gray spot issue with your Sony BRAVIA TV. This is definitely not the customer experience we want you to have. We can isolate and hopefully resolve this issue by following the troubleshooting steps below: - Power reset the TV. Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. - Make sure to update the software of your TV to the latest version. Press INPUT on the remote control and select [Help]. Select [Status & Diagnostics]. Enable [Automatically check for update] in [Status & Diagnostics] — [System software update]. - Reduce the Backlight Level in the Picture Settings menu. - Turn the Light Sensor setting to On in the Setup menu. - Set the Picture Mode to Standard in the Settings menu. Feel free to test the unit again and verify if it resolves the issue. We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, please contact us. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Sincerely, Vincent
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