I have sound but no picture, using Samsung 6000 65" tv. null

I assume you are connecting it by HDMI, make sure to connect the output of the sound bar to an input on your TV. Turn your TV on and switch it to that output, then turn on the sound bar. Then I would suggest opening the ‘Settings’ of your TV first, options related to Picture (4K, HDR, Color Space) and change all ‘Auto’. Then press the Home button on the Sound Bar, you should see a screen, then go to ‘Setup’ then to ‘Screen Settings’. Make sure the first two are set to ‘Auto’, third one Video Direct - ‘Off’. Then press back and select the source on the sound bar. If it’s still not working, try powering off the sound bar, then TV off, then power on the TV, then the sound bar. Hope that might help. I’m not familiar with your particular brand of TV but this should hopefully get things working.

Make sure to plug your hdmi cable from the sony’s HDMI our to the Samsung ARC port. Any other hdmi devices need to get plugged into the Sony soundbar. Then you can change the hdmi input on the soundbar.

Hi reg549, That is definitely not the news we like to hear. Let's see what we can do. Please reach us out at socialsupport@am.sony.com and include your product details and contact information on this issue you are having. ~Ralph

I would start with the usual, check your connections as it might be a bit tricky, then check you select the inputs correctly on both TV and sound bar.

Did you already check that the soundbar is on the correct input pressing the Home button on soundbar remote. This soundbar tends to default to tv input not the hdmi1

“I have sound but no picture, using Samsung 6000 65" tv.”

Asked by reg549 7 years ago

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I assume you are connecting it by HDMI, make sure to connect the output of the sound bar to an input on your TV. Turn your TV on and switch it to that output, then turn on the sound bar. Then I would suggest opening the ‘Settings’ of your TV first, options related to Picture (4K, HDR, Color Space) and change all ‘Auto’. Then press the Home button on the Sound Bar, you should see a screen, then go to ‘Setup’ then to ‘Screen Settings’. Make sure the first two are set to ‘Auto’, third one Video Direct - ‘Off’. Then press back and select the source on the sound bar. If it’s still not working, try powering off the sound bar, then TV off, then power on the TV, then the sound bar. Hope that might help. I’m not familiar with your particular brand of TV but this should hopefully get things working.
Answered by Kuroma99 7 years ago
Sorry, there was a problem. Please try again later.
Make sure to plug your hdmi cable from the sony’s HDMI our to the Samsung ARC port. Any other hdmi devices need to get plugged into the Sony soundbar. Then you can change the hdmi input on the soundbar.
Answered by Bbshopper 7 years ago
Sorry, there was a problem. Please try again later.
Hi reg549, That is definitely not the news we like to hear. Let's see what we can do. Please reach us out at [email protected] and include your product details and contact information on this issue you are having. ~Ralph
Answered by SonyListens 7 years ago
Sorry, there was a problem. Please try again later.
I would start with the usual, check your connections as it might be a bit tricky, then check you select the inputs correctly on both TV and sound bar.
Answered by Mike 7 years ago
Sorry, there was a problem. Please try again later.
Did you already check that the soundbar is on the correct input pressing the Home button on soundbar remote. This soundbar tends to default to tv input not the hdmi1
Answered by Ciscoaudrey 7 years ago
Sorry, there was a problem. Please try again later.