1-1 of 1 Answer
Hi Mike, this is not the experience that we want you to have. This isn't normally the case with this model. Updating the software version of the soundbar and changing the RF channels/frequency may help resolve the issue: -Selecting the Frequency Band - Press HOME - Setup - [System Settings] - [Wireless Subwoofer Connection] - [RF Band] -Software update - Press HOME - Setup - [Software Update] You may refer to pages 47-48 and 56 of this link for more information: https://www.sony.com/electronics/support/res/manuals/4687/bc8f6dee4fbbe142db7bc707e9028061/46878381M.pdf If still not resolved, please reach our product support team through: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht Thanks, ~Ralph
Sorry, there was a problem. Please try again later.
