“How Do I put a full or complete screen when I see movies on Netflix.? Tv displays a black line up and down like a cine mode. I tried all the options and Can’t put it normal.”
Answer This Question
1-1 of 1 Answer
Hi Yesse, We understand your need for a full screen when using the TV. Some programs aren't in full screen when produced. Some movies are in a 21:9 cinema format which will show black bars on the top and bottom when you view them on a widescreen (16:9) TV. As a workaround, you can adjust the horizontal to vertical ratio of the screen and the display area: 1. While a broadcast or HDMI input image is displayed, press the MENU button on the remote control. 2. Set from the menu displayed at the bottom of the screen. You can change the following main settings: -Wide mode You can change the screen size to fit the video. You can watch in the optimal screen mode. -Display area You can change the display area. Hint: -When 4096 × 2160p is input and [Wide mode] is set to [Vertical fit], the resolution is displayed as 3840 × 2160p. To display 4096 × 2160p, set [Wide mode] setting to [Horizontal fit], [Auto] or [Full]. If you are using an external device, you can check the settings of the external device to match the highest resolution your TV can process. Please refer to the manual of the external device. Hope this helps. In case you need further assistance, please let us know. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Electronics Product Support" > click on "TV & Projectors" and from there you'll see different ways to reach us. -Ralph
Sorry, there was a problem. Please try again later.