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Hi Carrie, We’re truly sorry to hear about the issue with your BRAVIA 8. This is certainly not the experience we want you to have with our technology, as we aim for much higher standards of reliability. We would like to personally evaluate your case to see how we can assist. Please send the following details to socialsupport@am.sony.com so our team can look into this for you: Full Name: Best Buy Username: Telephone Number: Model Number: Issue/Concern: We really appreciate you considering Sony! Regards, Dominick
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