“The sound track on my "Lord of the Rings" extended will NOT play the English audio track. All other sound is coming through. HDMI and blue ray player attached to another SONY TV had no issues. HDMI inputs, cables, and players all changed out.”
Answer This Question
1-1 of 1 Answer
Hi BigGuyBill, This is not the experience that we want you to have. For optimum performance, make sure that the software version of the TV is up-to-date. Performing a power reset may resolve this issue if it's caused by a temporary malfunction: -Unplug the TV power cord from the wall outlet (or from the back of the TV or power adapter if the power cord is detachable and accessible), wait two minutes, then plug the power cord back in. Note: If your TV power cord is completely inaccessible, you may be able to disconnect the power by temporarily turning off the circuit breaker switch to the power outlet used by your TV. The audio codec or format must also be supported by the TV. Please refer to the information below: -LPCM -MPEG1L1 / MPEG1L2 -MPEG1L3 -AAC-LC -HE-AAC v1 / v2 -AC3 -AC4 -E-AC3 -Vorbis -WMA9 -DTS core -μ-LAW -PCM (U8) -PCM (S16LE) Hope this helps. If still not resolved or you need further assistance, please let us know. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Electronics Product Support" > click on "TV & Projectors" and from there you'll see different ways to reach us. -Ralph
Sorry, there was a problem. Please try again later.