“When turning on my Apple TV - which is connected through my Sony HT-A7000 soundbar to the eARC HDMI port of the TV I routinely get just a green screen that requires me to reset the TV by pressing the power button in the remote for a few seconds. Help fix”
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Hi GreenScreen, Thanks for reaching out. We're sorry to hear about your TV? Does the green screen appear every time you turn on your Apple TV? Have you tried turning the TV on with out the Apple TV (disconnected) to see if the green screen still appear? Can you try connecting the Apple TV directly to the TV and check if the green screen still appear? In the mean time, make sure that your TV has the latest firmware version. Make sure as well that you are using Premium High Speed HDMI cables and that they are secured. If you need further assistance with your device, you may reach us at [email protected] with the following details : Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craig
Sorry, there was a problem. Please try again later.I don’t have a sound bar I use an AV reciever
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