“Despite turning unit off, it keeps working and is warm to touch. Unit remains warm unless electricity disconnected. If left connected to electricity, occasionally when turned on, Blu-ray symbol will show on monitor and unit turns itself off and freezes.”
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Hello cgmac, we do apologize for the inconvenience. You may follow the troubleshooting steps on the links below to isolate the issue with regards to the freezing of the unit: https://us.en.kb.sony.com/app/answers/detail/a_id/41801 https://us.en.kb.sony.com/app/answers/detail/a_id/41705 If the issue still persists, please contact us at [email protected] and include all information such as model/serial no, address and phone number so that we can assist you. Thank you.
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